When this happens...
PostgreSQLNew Row (Custom Query)
Then do this...
DeskCreate Case (Legacy)

Storing your support cases on PostgreSQL, but need Desk to address common entries that match specific conditions? Setting up this Zap should solve that problem. Once you do, a new case will be created on Desk for each and every row found to match your custom query on PostgreSQL, making sure nothing is overlooked so that your customers can get the stellar support they deserve.

How It Works

  1. A new match is found for a custom query on PostgreSQL
  2. Zapier automatically creates a case on Desk

What You Need

  • PostgreSQL account
  • Desk account
Premium
PostgreSQL is a Premium integration on Zapier.

Why Zapier?

Free

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Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + PostgreSQL and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Desk
New Customer

Triggers when you add a new customer.

Desk
Create Customer

Create a new customer.

Desk
New Case

Triggers when you add a new case.

Desk
Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

PostgreSQL
New or Updated Row

Triggered when a new row is added or modified.

PostgreSQL
Update Row

Updates an existing row.

PostgreSQL
New Row (Custom Query)

Triggered when new rows are returned from a custom query that you provide. Advanced Users Only

PostgreSQL
New Row

Adds a new row.

PostgreSQL
New Row

Triggered when you add a new row.

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Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

PostgreSQL is a powerful, open-source database engine with a uniquely advanced query optimizer and dozens of built in features, making it an easy choice for production databases.