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Log new Optix user support requests as Desk cases

  1. When this happensStep 1: New Member Support Request

  2. Then do thisStep 2: Create Case

Make sure each support request sent by a member of your venue gets the attention it deserves. When you set up this integration, a new user support request within Optix will automatically be copied as a new case in your Desk account. This way, your support workflows can kick in and resolve the situation quickly.

How this Optix-Desk integration works

  1. An Optix user sends a new support request
  2. Zapier automatically creates a case in your Desk account

Apps involved

  • Optix
  • Desk
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Connect Desk + Optix in Minutes

It's easy to connect Desk + Optix and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Case

Triggers when you add a new case.

New Group

Triggers when you add a new group.

InstantCancelled Plan Subscription

Triggers when a user or team plan subscription is cancelled or has ended.

InstantMember Booking Cancelled

Triggers when a member booking has been cancelled.

InstantNew Member Booking

Triggers when there is a new venue member booking.

New Customer

Triggers when you add a new customer.

New User

Triggers when you add a new user.

InstantNew Issue

Triggers when a user reports a new issue.

InstantMember Booking Changed

Triggers when a member booking has been updated.

InstantNew Member Check-In

A member checks into venue.