Log new Optix user support requests as Desk cases
When this happensStep 1: New Member Support Request
Then do thisStep 2: Create Case
Make sure each support request sent by a member of your venue gets the attention it deserves. When you set up this integration, a new user support request within Optix will automatically be copied as a new case in your Desk account. This way, your support workflows can kick in and resolve the situation quickly.
How this Optix-Desk integration works
- An Optix user sends a new support request
- Zapier automatically creates a case in your Desk account