Log new Optix user support requests as Desk cases

Make sure each support request sent by a member of your venue gets the attention it deserves. When you set up this integration, a new user support request within Optix will automatically be copied as a new case in your Desk account. This way, your support workflows can kick in and resolve the situation quickly.

How this Optix-Desk integration works

  1. An Optix user sends a new support request
  2. Zapier automatically creates a case in your Desk account

Apps involved

  • Optix
  • Desk
Log new Optix user support requests as Desk cases
Optix integration logo

Optix is a platform for on-demand work and meeting spaces.

Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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