When this happens...
OptixNew Member Support Request
Then do this...
DeskCreate Case

Make sure each support request sent by a member of your venue gets the attention it deserves. When you set up this integration, a new user support request within Optix will automatically be copied as a new case in your Desk account. This way, your support workflows can kick in and resolve the situation quickly.

How this Optix-Desk integration works

  1. An Optix user sends a new support request
  2. Zapier automatically creates a case in your Desk account

Apps involved

  • Optix
  • Desk

Why Zapier?


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It's easy to connect Desk + Optix and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Group

Triggers when you add a new group.

New User

Triggers when you add a new user.

Member Booking Changed

Triggers when a member booking has been updated.

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Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Optix is a platform for on-demand work and meeting spaces.

See Optix Integrations