When this happens...
OlarkNew Transcript
Then do this...
DeskCreate Case (Legacy)

Need that valuable customer data from Olark on Desk as well? Put this Olark Desk integration to work and stay organized with no manual effort from then on. Once active, it will be sure to create a new case on Desk for every new transcript on Olark, bringing in all the data you need to address every issue.

How It Works

  1. A new transcript is logged on Olark
  2. Zapier automatically adds a case on Desk

What You Need

  • Olark account
  • Desk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Olark and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Message

Triggers once for each message when we get a transcript.

New Transcript

Triggers once when we get a new transcript.

New Group

Triggers when you add a new group.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Olark makes it easy to add live chat to your website and provide instantaneous support to your users and get valuable feedback from them about your site.