When this happens...
DeskNew User
Then do this...
NicereplyCreate User

Creating Nicereply account for new members of your customer support team may be time consuming. With a little automation help, you can create new accounts in Nicereply for every new user in Desk.

Note: This Zap doesn't import already existing users into Nicereply, only new users after you've set it up.

How It Works

  1. A new user is created in Desk
  2. Zapier will create new user account in Nicereply

What You Need

  • Desk account
  • Nicereply account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Nicereply and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Rating

Triggers when a new rating is created.

Create User

Creates a new User.

New Group

Triggers when you add a new group.

New User

Triggers when you add a new user.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Learn More

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

See Nicereply Integrations