When this happens...
DeskNew Case
Then do this...
MixpanelTrack Event

Amazing customer support should involve the teams building and designing your products. With this Desk-Mixpanel integration, when a case is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand things like how usage of different features correlate with ticket submission or determine what type of user behavior leads to a ticket. You can even automatically send targeted notifications based on ticket submission and user actions.

How this Desk-Mixpanel integration works

  1. A new ticket is created in Desk
  2. Zapier tracks an event in Mixpanel

Apps involved

  • Desk
  • Mixpanel

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Mixpanel and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Desk
New Customer

Triggers when you add a new customer.

Desk
Create Customer

Create a new customer.

Desk
New Case

Triggers when you add a new case.

Desk
Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

Desk
New Group

Triggers when you add a new group.

Mixpanel
Track Event

Send an Event to Mixpanel.

Desk
New User

Triggers when you add a new user.

Mixpanel
Create or Update Profile

Create a new profile or update properties of an existing profile.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.