Desk
When this happens...
DeskNew Case
Then do this...
MixpanelTrack Event

Amazing customer support should involve the teams building and designing your products. With this Desk-Mixpanel integration, when a case is created, an event for that user is tracked in Mixpanel. Now you can use Mixpanel reports to better understand things like how usage of different features correlate with ticket submission or determine what type of user behavior leads to a ticket. You can even automatically send targeted notifications based on ticket submission and user actions.

How this Desk-Mixpanel integration works

  1. A new ticket is created in Desk
  2. Zapier tracks an event in Mixpanel

Apps involved

  • Desk
  • Mixpanel

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Mixpanel and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Group

Triggers when you add a new group.

Track Event

Send an Event to Mixpanel.

New User

Triggers when you add a new user.

Create or Update Profile

Create a new profile or update properties of an existing profile.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Mixpanel provides product analytics for understanding user behavior in apps & websites. Build better products faster with instant insights.

See Mixpanel Integrations