Desk
When this happens...
MentionNew Alert
Then do this...
DeskCreate Case (Legacy)

Want to keep up with mentions of your company across the web along with your support messages and social media mentions? This integration automatically adds new Mentions Alerts as Desk Cases. This saves you time and allows you to communicate about your new Mention Alerts easily!

How It Works

  1. A new Mention Alert is added.
  2. Zapier automatically adds a Desk Case.

What You Need

  • A Mention Alert
  • A Desk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Mention and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Mention

Triggers when a new mention comes through for the specified alert.

Create Alert

Creates a new alert

New Alert

Triggers when a new alert is added.

New Group

Triggers when you add a new group.

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Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Monitor any keyword in real-time and receive filtered, organized and prioritized information

See Mention Integrations