If you use Intercom to centralize your customer communication and need to react as fast as possible on Desk to each new issue, this Intercom Desk integration should prove useful. Once you activate it, any new conversation on Intercom will also create a new case on Desk, immediately laying the groundwork for a speedy resolution.
How It Works
- A new conversation is created on Intercom
- Zapier automation adds a new case on Desk
What You Need
- Intercom account
- Desk account
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Triggers when you add a new customer.
Create a new customer.
Triggers when you add a new case.
Create a new case. Inside Desk, it will be treated like an "Email Case".
Triggers when a new user is created.
Attach or remove a tag on a specific user.
Triggers when a lead converts to a user.
Update a user within Intercom given their e-mail address.
Triggers when a user unsubscribes from Intercom.io emails.
Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.