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Create Desk cases from new Intercom conversations

  1. When this happensStep 1: New Conversation

  2. Then do thisStep 2: Create Case

If you use Intercom to centralize your customer communication and need to react as fast as possible on Desk to each new issue, this Intercom Desk integration should prove useful. Once you activate it, any new conversation on Intercom will also create a new case on Desk, immediately laying the groundwork for a speedy resolution.

How It Works

  1. A new conversation is created on Intercom
  2. Zapier automation adds a new case on Desk

What You Need

  • Intercom account
  • Desk account
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Connect Desk + Intercom in Minutes

It's easy to connect Desk + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Case

Triggers when you add a new case.

New Group

Triggers when you add a new group.

InstantLead Added Email

Triggers when a Lead enters an email address.

InstantNew Lead

Triggers when a new Lead is created.

InstantTag Added to Conversation

Triggers when a new tag is added to a conversation in Intercom.

New Customer

Triggers when you add a new customer.

New User

Triggers when you add a new user.

InstantLead Converted to User

Triggers when a lead converts to a user.

InstantTag Added to Lead

Triggers when a lead is tagged.

InstantNew Conversation

Triggers when a new conversation is created by a user in Intercom.