Create Desk cases from new Intercom conversations

If you use Intercom to centralize your customer communication and need to react as fast as possible on Desk to each new issue, this Intercom Desk integration should prove useful. Once you activate it, any new conversation on Intercom will also create a new case on Desk, immediately laying the groundwork for a speedy resolution.

How It Works

  1. A new conversation is created on Intercom
  2. Zapier automation adds a new case on Desk

What You Need

  • Intercom account
  • Desk account
Create Desk cases from new Intercom conversations
Intercom integration logo

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.

Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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