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Create new Desk cases from new Instabot conversations

  1. When this happensStep 1: New Engaged User

  2. Then do thisStep 2: Create Case

If your Instabot users need to escalate their specific question to a human, Desk can help you react as quickly a possible to a new issue. With this integration, any customer service requests made in Instabot conversations will also create a new case on Desk, immediately alerting you to begin a timely resolution for your users.

How this Instabot-Desk integration works

  1. Instabot user submits a customer support question
  2. Zapier automation adds a new case on Desk

Apps involved

  • Instabot
  • Desk
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Connect Desk + Instabot: Chatbot Platform in Minutes

It's easy to connect Desk + Instabot: Chatbot Platform and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Case

Triggers when you add a new case.

New Group

Triggers when you add a new group.

InstantNew Goal Completed

Triggers when a user completes the selected goal(s) when they talk to the selected bot(s).

InstantNew Engaged User

Triggers when a new user engages with the specified bot(s).

Create Customer

Create a new customer.

New Customer

Triggers when you add a new customer.

New User

Triggers when you add a new user.

InstantNew User

Triggers when the Instabot platform sees a new user for the first time.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

Find a Customer

Finds a customer by their email address.

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