Create new Desk cases from new Instabot conversations

If your Instabot users need to escalate their specific question to a human, Desk can help you react as quickly a possible to a new issue. With this integration, any customer service requests made in Instabot conversations will also create a new case on Desk, immediately alerting you to begin a timely resolution for your users.

How this Instabot-Desk integration works

  1. Instabot user submits a customer support question
  2. Zapier automation adds a new case on Desk

Apps involved

  • Instabot
  • Desk
Create new Desk cases from new Instabot conversations
Instabot: Chatbot Platform integration logo

Instabot is a conversion chatbot for your website, mobile app & emails.

Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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