When this happens...
Instabot: Chatbot PlatformNew Engaged User
Then do this...
DeskCreate Case

If your Instabot users need to escalate their specific question to a human, Desk can help you react as quickly a possible to a new issue. With this integration, any customer service requests made in Instabot conversations will also create a new case on Desk, immediately alerting you to begin a timely resolution for your users.

How this Instabot-Desk integration works

  1. Instabot user submits a customer support question
  2. Zapier automation adds a new case on Desk

Apps involved

  • Instabot
  • Desk

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Instabot: Chatbot Platform and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Goal Completed

Triggers when a user completes a specified goal node in any Instabot.

New Engaged User

Triggers when a new user is engaged with specified Instabots.

New User

Triggers when a new Instabot user is created.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Instabot is a conversion chatbot for your website, mobile app & emails.

See Instabot: Chatbot Platform Integrations