Create new Desk cases from new Instabot conversations
When this happensStep 1: New Engaged User
Then do thisStep 2: Create Case
If your Instabot users need to escalate their specific question to a human, Desk can help you react as quickly a possible to a new issue. With this integration, any customer service requests made in Instabot conversations will also create a new case on Desk, immediately alerting you to begin a timely resolution for your users.
How this Instabot-Desk integration works
- Instabot user submits a customer support question
- Zapier automation adds a new case on Desk