If your Instabot users need to escalate their specific question to a human, Desk can help you react as quickly a possible to a new issue. With this integration, any customer service requests made in Instabot conversations will also create a new case on Desk, immediately alerting you to begin a timely resolution for your users.
How this Instabot-Desk integration works
- Instabot user submits a customer support question
- Zapier automation adds a new case on Desk
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Triggers when you add a new customer.
Create a new customer.
Triggers when you add a new case.
Create a new case. Inside Desk, it will be treated like an "Email Case".
Triggers when a user completes a specified goal node in any Instabot.
Triggers when a new user is engaged with specified Instabots.
Triggers when a new Instabot user is created.