When this happens...
DeskNew Case
Then do this...
GoSquaredTrack Event

Delight your users with contextual support. What was your user doing at the exact moment they raised a support request? Track new Desk cases in-line with all your users other online actions to offer tailored advice in GoSquared.

Note: This will not important historical cases, only new ones created since you turned this Zap on.

How It Works

  1. A new support case is created in Desk
  2. Zapier tracks the event in GoSquared People

What You Need

  • GoSquared account
  • Desk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + GoSquared and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Desk
New Customer

Triggers when you add a new customer.

Desk
Create Customer

Create a new customer.

Desk
New Case

Triggers when you add a new case.

Desk
Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

GoSquared
User Exited Smart Group

Triggers when a user exits a specific Smart Group.

GoSquared
Track Event

Tracks a new event in GoSquared.

GoSquared
User Entered Smart Group

Triggers when a user enters a specific Smart Group.

GoSquared
Create or Update Profile

Create a new profile or update an existing one in People CRM.

GoSquared
Traffic Spike

Triggers when the number of currently online visitors goes above a certain threshold.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

GoSquared is a customer analytics platform that brings together all your customer information in one place. GoSquared enables teams to easily search, discover and take action on their customer data, enabling them to acquire more customers, provide better support, and build a better product.