Delight your users with contextual support. What was your user doing at the exact moment they raised a support request? Track new Desk cases in-line with all your users other online actions to offer tailored advice in GoSquared.
Note: This will not important historical cases, only new ones created since you turned this Zap on.
How It Works
- A new support case is created in Desk
- Zapier tracks the event in GoSquared People
What You Need
- GoSquared account
- Desk account
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Triggers when you add a new customer.
Create a new customer.
Triggers when you add a new case.
Create a new case. Inside Desk, it will be treated like an "Email Case".
Triggers when a user exits a specific Smart Group.
Tracks a new event in GoSquared.
Triggers when a user enters a specific Smart Group.
Create a new profile or update an existing one in People CRM.
Triggers when the number of currently online visitors goes above a certain threshold.