When this happens...
Google SheetsNew Spreadsheet Row
Then do this...
DeskCreate Case (Legacy)

If your customer issues are coming to you on Google Sheets via a form and you need a better way to track them through to resolution, give this Google Sheets Desk integration a try. Once you set it up, every time a new row is added on Google Sheets a case will also be created on Desk.

How It Works

  1. A new row is added to a Google Sheet
  2. Zapier automation adds a new case on Desk

What You Need

  • Google Sheets account
  • Desk account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Google Sheets and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Spreadsheet Row

Triggered when a new row is added to the bottom of a spreadsheet.

Create Worksheet

Create a blank worksheet with a title. Optionally, provide headers.

New or Updated Spreadsheet Row

Triggered when a new row is added or modified in a spreadsheet.

Create Spreadsheet Row

Create a new row in a specific spreadsheet.

New Group

Triggers when you add a new group.

Update Spreadsheet Row

Update a row in a specific spreadsheet.

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Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

See Google Sheets Integrations