When this happens...
DeskNew Case
Then do this...
Google CalendarCreate Detailed Event

Having trouble ensuring your customer service cases are handled in a timely manner? This Desk-Google Calendar integration could be helpful with that. Once it's activated, any new case matching a specified criteria on Desk will create a new detailed event on Google Calendar, assisting you with automatic scheduling to ensure no case goes unsolved.

How It Works

  1. A new case is added to Desk
  2. Zapier automation adds a new detailed event on Google Calendar

What You Need

  • Desk account
  • Google Calendar account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Desk + Google Calendar and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when you add a new customer.

Create Customer

Create a new customer.

New Case

Triggers when you add a new case.

Create Case

Create a new case. Inside Desk, it will be treated like an "Email Case".

New Event

Triggers when an event is created.

Create Detailed Event

Create an event by defining each field.

New Event Matching Search

Triggers when an event is created that matches a search.

Quick Add Event

Create an event from a piece of text. Google parses the text for date, time, and description info.

Event Start

Triggers a specified time before an event starts.

Update Event

Updates an event. Only filled fields are updated.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Desk is the new version of Assistly under the flagship Salesforce brand. Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

Google Calendar lets you organize your schedule and share events with co-workers and friends. With Google's free online calendar, it's easy to keep track of your daily schedule.