Add new Desk cases for new incoming email

If you're getting support emails from outside the usual pipeline, it can be messy to add them manually. This integration between Zapier's email service and Desk will provide you with an address to which any emails can be forwarded, with a new Desk case being created for each email received at that mailbox address.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

  1. A email is received at the specified address you set up
  2. Zapier automatically creates a new Desk case

What You Need

  • Desk account
Add new Desk cases for new incoming email
Email by Zapier integration logo

Send and receive email via a custom Zapier email address at This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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