Create case on Desk.com from new Drift conversations

If your support team is using Desk.com to manage conversations, you may want to continue using that as a way to talk to your leads and customers, but you can still pipe in other sources with Zapier automation. After you set this one up, every new conversation started on Drift will also create a case in Desk.com.

How this Drift-Desk.com integration works

  1. A new conversation is started in Drift
  2. Zapier creates a new case on Desk.com automatically

Apps involved

  • Drift
  • Desk
Create case on Desk.com from new Drift conversations
Drift integration logo

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

Desk integration logo

Desk is the new version of Assistly under the flagship Salesforce brand.

Desk is an all-in-one customer service tool allowing you to keep track of your customers across multiple channels including email, Twitter, Facebook, phone, and chat. Desk also makes it really easy to create knowledge bases about your products and services so customers can support themselves.

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