Desk Integrations

Do you use Gravity Forms on your WordPress site to gather new support issues? If you're spending too much time manually copying the data out of them, try this Gravity Forms Desk integration. After an easy setup it will automatically watch your Gravity Forms and create a new case on Desk every time a new submission is detected.

How It Works

1. A new submission is added to Gravity Forms
2. Zapier automation adds a new case on Desk

What You Need

• Gravity Forms account
• Desk account

Finding it a challenge to turn those support cases into lasting relationships and loyalty? Try this easy to use Desk MailChimp integration. Set it up and, without having you lift a finger, a new subscriber will be added to your MailChimp list from every new Desk case matching a criteria you specify that comes in, making it simple to nurture those relationships through ongoing communication and newsletters.

How It Works

1. A new case is added to Desk
2. Zapier automation adds a new subscriber to MailChimp

What You Need

• Desk account
• MailChimp account

Get Slack notifications each time a new case comes into your Desk account.

How It Works

Zapier will watch for new tickets inside of your Desk account and will then copy the ticket data you choose and create a new message in Slack with it.

What You Need

• Desk account
• Slack account

Having trouble setting up a simple and effective support environment? Give this Typeform-Desk integration a go. Once you set it up, Zapier will add a new Desk case for each new entry received on Typeform, allowing you to immediately react and start processing incoming issues.

How It Works

1. A new Typeform entry is received
2. Zapier automation adds a new case to Desk

What You Need

• Typeform account
• Desk account

Having trouble ensuring your customer service cases are handled in a timely manner? This Desk-Google Calendar integration could be helpful with that. Once it's activated, any new case matching a specified criteria on Desk will create a new detailed event on Google Calendar, assisting you with automatic scheduling to ensure no case goes unsolved.

How It Works

1. A new case is added to Desk
2. Zapier automation adds a new detailed event on Google Calendar

What You Need

• Desk account
• Google Calendar account

If your support team is using Desk.com to manage conversations, you may want to continue using that as a way to talk to your leads and customers, but you can still pipe in other sources with Zapier automation. After you set this one up, every new conversation started on Drift will also create a case in Desk.com.

How this Drift-Desk.com integration works

1. A new conversation is started in Drift
2. Zapier creates a new case on Desk.com automatically

Apps involved

• Drift
• Desk

Have you been looking for a way to stay on top of your Desk cases even when you're on the go, or notify others? This Desk Gmail integration will definitely prove useful: once it's set up, a new email will be sent via Gmail for every new Desk case matching a criteria you specify that's created.

How It Works

1. A new case is added to Desk
2. Zapier automation sends an email through Gmail

What You Need

• Desk account
• Gmail account

Need a way to archive your Desk cases, or view/manipulate them in bulk? Then this Desk Smartsheet integration should be right up your alley. After the guided setup process, all new cases matching your specified criteria on Desk will add a new row to your Smartsheet, reliably and automatically.

How It Works

1. A new case is added to Desk
2. Zapier automation adds a new row to a Smartsheet

What You Need

• Desk account
• Smartsheet account

If you're getting support emails from outside the usual pipeline, it can be messy to add them manually. This integration between Zapier's email service and Desk will provide you with an address to which any emails can be forwarded, with a new Desk case being created for each email received at that mailbox address.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

1. A email is received at the specified address you set up
2. Zapier automatically creates a new Desk case

What You Need

• Desk account

Are you finding it a challenge to properly address all those customer requests from HubSpot submissions? Let this HubSpot Desk integration come to the rescue. Activate it once and from then on all new HubSpot form submissions will also create new Desk cases, giving you everything you need to track and solve every issue.

How It Works

1. A new HubSpot form submission is received
2. Zapier automation adds a new case to Desk

What You Need

• HubSpot account
• Desk account

Creating Nicereply account for new members of your customer support team may be time consuming. With a little automation help, you can create new accounts in Nicereply for every new user in Desk.

Note: This Zap doesn't import already existing users into Nicereply, only new users after you've set it up.

How It Works

1. A new user is created in Desk
2. Zapier will create new user account in Nicereply

What You Need

• Desk account
• Nicereply account

Looking for a way to save some time with your webhook-posting support pipeline? This automation uses Zapier's native webhook implementation to allow you to post data to a specific webhook URL from anywhere, and with each new post create a new case on Desk. Rest assured that your Desk workflow will be populated and updated as fast as new requests come in, enabling you to stay focused and productive.

How It Works

1. New data is posted to a webhook URL
2. Zapier automation adds a new case on Desk

What You Need

• Desk account

Tend to your customers quickly by incorporating this Desk to Trello automation into your workflow. When a new case is created in Desk, Zapier can automatically create a new card in Trello once you setup this integration. You will impress your customers when you schedule new issues directly into your day for immediate response.

How It Works

1. New case is created in Desk
2. Zapier creates a new card in Trello

What You Need

• Desk account
• Trello account

Keep tabs on your support inbox without leaving Intellinote by using this Zapier integration. When a new Desk.com case is created, a task with the ticket's subject line—or whatever you choose—will be added to Intellinote.

How It Works

1. Zapier watches Desk.com for new cases
2. When a new case is opened, Zapier creates a task in Intellinote

What You Need

• Desk.com account
• Intellinote account

Start sending your customers your email newsletters automatically with this integration that'll copy contacts from Desk and add them to your Benchmark Email newsletter lists.

How it Works

Zapier will watch your Desk account for new customers. Whenever anyone new is added, it'll copy their name and email address and add them to your Benchmark Email newsletter lists.

What You Need

• A Desk Account
• A Benchmark Email Account with an active list

Got that? Then let's get started.

Good support is responsive support. This Desk-Beepsend integration makes it easy to send a group SMS whenever a new Desk case is created so the team can be fast responding.

How It Works

1. A new case is created in Desk
2. Zapier automatically sends an SMS (customizable)

What You Need

• Desk account
• Beepsend account

Keeping your entire team in sync on all issues is extremely important, but like many teams you may have different methods of communications. Zapier can help with that, connecting apps you use daily like Desk and Moxtra together for ease of communication for the whole team.

How It Works

1. A new case is opened in Desk
2. Zapier automatically sends the case to a Moxtra binder

What You Need

• A Desk account
• Moxtra account

In addition to measuring your relationship NPS with regular surveys, you can now use Promoter.io to capture transactional NPS and customer sentiment after key transactional events, such as a support ticket. This Zap allows you to send a Promoter.io NPS survey immediately after a case created in Desk.

Note: Sending test zaps will actually send surveys to the sample email provided in the test zap.

How It Works

1. A ticket is created in Desk
2. Zapier adds that contact to your Promoter.io organization and sends them a survey

What You Need

• Desk account
• Promoter.io account

Keep your support tasks under control without checking Desk all the time with this Zapier integration. Zapier can watch your Desk account, and whenever a new case is opened, it can create a new task for you in the Wunderlist list of your choice. Alternatively, you can have Zapier only watch for tasks assigned to you, or those with a specific label, so only the cases you need to respond to personally will end up in your Wunderlist list.

That way, you'll always know what to work on next from Wunderlist, without having to check Desk for new tickets.

How It Works

1. A case is opened in your Desk account
2. Zapier copies the info and creates a new task in Wunderlist

What You Need

• Desk account
• Wunderlist account

Simplify your work management across the organization. Zapier creates new tasks in your ProjectManager.com account when new cases are added in your Desk account.

*Note: Zapier integration doesn't import existing cases, it only adds new tasks from cases after you've set this Zap up."

How It Works

1. A new case is added to your Desk account.
2. Zapier creates a task in ProjectManager.com.

What You Need

• ProjectManager.com account
• Desk.com account