Desk Integrations
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Create Desk cases from new Intercom conversations
If you use Intercom to centralize your customer communication and need to react as fast as possible on Desk to each new issue, this Intercom Desk integration should prove useful. Once you activate it, any new conversation on Intercom will also create a new case on Desk, immediately laying the groundwork for a speedy resolution.
How It Works
- A new conversation is created on Intercom
- Zapier automation adds a new case on Desk
What You Need
- Intercom account
- Desk account
Add Google Sheets rows for new Desk cases
Dashboards are incredibly useful, but sometimes nothing beats the power and flexibility of a spreadsheet. Whether you're archiving data or preparing for statistical analysis, this Desk Google Sheets is sure to come in handy. Once it's active, a new row will be added to Google Sheets for every new case matching a criteria you specify on Desk.
How It Works
- A new case is added to Desk
- Zapier automation adds a new row on Google Sheets
What You Need
- Desk account
- Google Sheets account
Create Asana tasks for new Desk cases
If you handle your incoming customer service with Desk but use Asana internally for tasks, then coordinating the information between the two can be a chore. Let this Desk Asana integration do some of that work for you. Set it up and you'll have new Asana tasks created for each new Desk case matching a criteria you specify, keeping you fast and productive.
How It Works
- A new case is added to Desk
- Zapier automation adds a new task in Asana
What You Need
- Desk account
- Asana account
Create new cases in Desk.com from Wufoo form entries
Want to send user tickets to Desk.com using a Wufoo form? With a few clicks you can start using Wufoo to send issues straight into Desk.com or add new issues directly to your dashboard.
Note: This Zapier integration doesn't import previous entries to Desk, only new entries after you've set it up.
How It Works
- A new form entry is added in Wufoo
- Zapier creates that entry as a case in Desk.com
What You Need
- Wufoo account - It also helps to have your form already created and to enter a test entry on that form
- Desk.com account
Create Desk cases from new Google Sheets rows
If your customer issues are coming to you on Google Sheets via a form and you need a better way to track them through to resolution, give this Google Sheets Desk integration a try. Once you set it up, every time a new row is added on Google Sheets a case will also be created on Desk.
How It Works
- A new row is added to a Google Sheet
- Zapier automation adds a new case on Desk
What You Need
- Google Sheets account
- Desk account
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Desk Integration Details
Launched on Zapier February 2, 2012
Zapier combines Triggers (like "New Case") and Actions (like "Create Case") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Desk Triggers, Searches, and Actions are supported by Zapier:
Triggers when you add a new case.
Triggers when you add a new customer.
Triggers when you add a new group.
Triggers when you add a new user.
Create a new case. Inside Desk, it will be treated like an "Email Case".
Create a new customer.
Finds a customer by their email address.
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