Cumulocity Integrations

  • Get Twilio SMS messages with new Cumulocity alarms

    Some alarms require immediate attention. Make sure you know about them the moment they happen by letting Zapier forward them automatically to you via Twilio when they're created on Cumulocity by a SmartRule, and you'll never be out of the loop again.

    How this Cumulocity-Twilio integration works

    1. A Cumulocity SmartRule creates a new alarm
    2. Zapier sends you (or someone else) an SMS from Twilio

    Apps involved

    • Cumulocity
    • Twilio
  • Create a Zendesk ticket when an IoT device has an alarm

    Notify your service people about problems with your devices or machines before your customer complains. This Zapier automation will automatically escalate alarms from your devices to Zendesk using Cumulocity Smart Rules.

    In the ticket, you can use the following placeholders:

    • text: The description of the alarm.
    • severity: The severity of the alarm (CRITICAL, MAJOR, MINOR or WARNING.
    • status: The current status of the alarm (ACTIVE, ACKNOWLEDGED, CLEARED).
    • source: The device that raised the alarm.

    How this Cumulocity-Zendesk integration works

    1. A SmartRule creates a new alarm, which triggers a "SmartRule event".
    2. Zapier creates a Zendesk ticket based on the event.

    Apps involved

    • Cumulocity
    • Zendesk
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Cumulocity Integration Details

Launched on Zapier September 15, 2014

Zapier combines Triggers (like "New SmartRule Event") and Actions (like "Add Device Registration") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Cumulocity Triggers, Searches, and Actions are supported by Zapier:

Add Device Registration

Register a new device in Cumulocity.

Add Inventory Master Data

Add master data to the inventory or update existing one.

Create Operation

Create a custom operation for the given device.

Restart Device

Restart a device.

New SmartRule Event

Triggers when a SmartRule triggers in Cumulocity


Triggers when a geo-fence SmartRule creates an alarm

Triggers when a threshold SmartRule creates an alarm

Triggers when a send mail/sms/call SmartRule sends the mail/sms/call

New CEL Event

Triggers when a new event is produced by the CEL rule you specify in the trigger.

Find Device

Find an existing device.

Find ManagedObject

Find an existing managedObject in inventory.

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