Do More With Cumulocity
Get Twilio SMS messages with new Cumulocity alarms
Some alarms require immediate attention. Make sure you know about them the moment they happen by letting Zapier forward them automatically to you via Twilio when they're created on Cumulocity by a SmartRule, and you'll never be out of the loop again.
How this Cumulocity-Twilio integration works
- A Cumulocity SmartRule creates a new alarm
- Zapier sends you (or someone else) an SMS from Twilio
Create a Zendesk ticket when an IoT device has an alarm
Notify your service people about problems with your devices or machines before your customer complains. This Zapier automation will automatically escalate alarms from your devices to Zendesk using Cumulocity Smart Rules.
In the ticket, you can use the following placeholders:
- text: The description of the alarm.
- severity: The severity of the alarm (CRITICAL, MAJOR, MINOR or WARNING.
- status: The current status of the alarm (ACTIVE, ACKNOWLEDGED, CLEARED).
- source: The device that raised the alarm.
How this Cumulocity-Zendesk integration works
- A SmartRule creates a new alarm, which triggers a "SmartRule event".
- Zapier creates a Zendesk ticket based on the event.
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Launched on Zapier September 15, 2014
Zapier combines Triggers (like "New SmartRule Event") and Actions (like "Add Device Registration") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Cumulocity Triggers, Searches, and Actions are supported by Zapier:
Register a new device in Cumulocity.
Add master data to the inventory or update existing one.
Create a custom operation for the given device.
Restart a device.
Triggers when a SmartRule triggers in Cumulocity
Triggers when a geo-fence SmartRule creates an alarm
Triggers when a threshold SmartRule creates an alarm
Triggers when a send mail/sms/call SmartRule sends the mail/sms/call
Triggers when a new event is produced by the CEL rule you specify in the trigger.
Find an existing device.
Find an existing managedObject in inventory.