ContactUs.com
When this happens...
ContactUs.comNew Contact
Then do this...
Help ScoutCreate Conversation From Customer

Put new contacts in touch with your Help Scout team and seize the opportunity to build a relationship. This Zapier automation will create a new Help Scout conversation whenever a new contact is created on ContactUs. Don't leave your contacts hanging; kickstart the conversation instantly and effortlessly.

How It Works

  1. A new contact is added on ContactUs
  2. Zapier creates a new HelpScout conversation

What You Need

  • ContactUs account
  • Help Scout account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect ContactUs.com + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when new contact is created. Uses webhooks for instant triggering.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Customer

Triggers when a new customer is added.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Add Note

Adds a note to existing conversation.

New Conversation

Triggers when a new conversation is created.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

ContactUs.com increases the amount of website visitors that become contacts by using behavioral triggers, helps you start the conversation with those visitors with a basic CRM, tells you where your leads come from and what they do in your website.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations