When this happens...
ContactUs.comNew Contact
Then do this...
Help ScoutCreate Conversation From Customer

Put new contacts in touch with your Help Scout team and seize the opportunity to build a relationship. This Zapier automation will create a new Help Scout conversation whenever a new contact is created on ContactUs. Don't leave your contacts hanging; kickstart the conversation instantly and effortlessly.

How It Works

  1. A new contact is added on ContactUs
  2. Zapier creates a new HelpScout conversation

What You Need

  • ContactUs account
  • Help Scout account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when new contact is created. Uses webhooks for instant triggering.

Create Conversation From Customer

Create a new conversation from a customer.

New Customer

Triggers when a new customer is added.

Create Customer

Creates a customer if it does not already exist.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Conversation

Triggers when a new conversation is created.

New Mailbox

Triggers when a new added mailbox is added.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner increases the amount of website visitors that become contacts by using behavioral triggers, helps you start the conversation with those visitors with a basic CRM, tells you where your leads come from and what they do in your website.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations