When this happens...
ClickDeskNew Ticket
Then do this...
SmartsheetAdd Row to Sheet

Keep tabs on all your lead nurturing communications with this Zapier automation. When a new ticket comes through on ClickDesk, the details will be added as a row on Smartsheet. Utilise your ticket history record to better inform your conversion strategy on the fly!

How It Works

  1. A new ticket is created on ClickDesk
  2. Zapier adds the details as a row on Smartsheet

What You Need

  • ClickDesk account
  • Smartsheet account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect ClickDesk + Smartsheet and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Call

Triggers when new call is ended.

Add Row to Sheet

Add a row to a sheet.

New Ticket

Triggers when new ticket is arrived.

Send Sheet

Send a sheet via email (as PDF or Excel).

New Chat

Triggers when new live chat is ended.

Share Sheet

Share a sheet.

Updated Row

Triggers when a row is updated.

Copy Workspace

Creates a copy of the specified Workspace.

New Row

Triggers when a new row is added.

Create Workspace

Creates a Workspace.

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Become a Zapier Integration Partner

ClickDesk is a combo of Live Chat, Voice and Video Chat and Helpdesk Software For Online Businesses. It is currently helping over 150,000 online businesses to better engage their web visitors.

Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, and mobile technologies.

See Smartsheet Integrations