CallHub Help & Support

What CallHub Triggers and Actions are Supported?

Supported Triggers#

  • New Press-1 Lead - Triggers when the transfer digit is pressed for any voice broadcast campaign in your CallHub account.
  • New Voice Mail Received - Triggers when a new voice mail is received for any phone number in your CallHub account.
  • New Text Message Received - Triggers when you receive a text message for any SMS campaign in your CallHub account.
  • New Note Added - Triggers when a new note is added by an agent for any call center campaign in your CallHub account.
  • New Agent Activated - Triggers when an agent activates his account to make calls for call center campaigns in your CallHub account.

Supported Actions#

  • Create New Contact - Creates a new contact in CallHub.
  • Create New Agent - Creates a new agent for call center campaigns.
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How to Get Started with CallHub on Zapier

The first thing you'll need to do is connect your CallHub Account to Zapier. After you sign up and start creating the Zap you want, Zapier will ask you to start the process.

connect to CallHub

You can then give your Account a title or label, which is just for your convenience and helps you identify the appropriate CallHub account inside of Zapier.

name your CalHub connection

In the photo above you should see a link to the CallHub settings that will show the API key, which looks like the below. Just copy the API key into the popup back at Zapier and click the continue button.

generate your key

As the final step, Zapier will automatically test that your API key is good and you'll be allowed to continue setting up your Zap.

successfully connected to CallHub

Now you can continue creating your Zap.

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Common Problems with CallHub on Zapier

Can I add a Contact to running CallHub Campaign?#

You can! You'll need to configure Zapier to add the contact to a phone book that is currently assigned to a running CallHub campaign. The contact will then automatically become part of the running campaign.

Creating a CallHub contact failed. What happened?#

An account in CallHub must have a unique set of phone numbers. Check if the phone number of the contact already exists in your account.

Can I use a Test Call to send a sample Trigger to Zapier?#

You can! You'll need to setup a voice broadcast campaign in CallHub with a transfer digit configured. You can then send a test call and press the transfer digit in the test call. This will trigger the “New Press-1 Lead” in Zapier

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Need More Help? - Our support team is happy to help -- send us a message

CallHub sets up complete telephony for marketing and sales teams with no hardware. Voice broadcasting, SMS Marketing and Call Center software for 200+ countries. It has delivered millions of messages for 300+ customers.

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