When this happens...
MagentoNew Order
Then do this...
AskNicelyAdd Survey Participant

By surveying customers after they place an order, you can get an accurate gauge of how satisfied your customer base is and therefore how likely they are to give you repeat business and recommend your business to their friends. Following an order is the optimum time to trigger a survey because the customer is most likely to respond when they have recently engaged with your brand. An NPS survey gives a simple, fast way for the customer to give feedback, further increasing the likelihood that they'll respond.

How this Magento-AskNicely integration works:

  1. A new order is placed in Magento
  2. Zapier sends the AskNicely NPS survey (with an optional wait period) to the customer who placed the order

Apps involved

  • Magento
  • AskNicely

Why Zapier?


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It's easy to connect AskNicely + Magento and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Response

Triggers when a customer responds with a score or comment.

Add Survey Participant

Add a new survey participant.

New Sales Order Shipment

Triggers when Magento gets a new sales order shipment (with line item support).

Create Customer

Create a new customer

New Customer

Triggers when Magento gets a new customer.

Create Invoice

Create a new invoice for an order

New Product

Triggers when a new product is created in Magento.

Add Person

Add a person to AskNicely.

New Sales Order Invoice

Triggers when Magento gets a new sales order invoice (with line item support).

Create Category

Create a new category

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AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.

Learn More

Magento is the premier open source e-commerce app used by millions of customers each and every day.

See Magento Integrations