By surveying customers after they place an order, you can get an accurate gauge of how satisfied your customer base is and therefore how likely they are to give you repeat business and recommend your business to their friends. Following an order is the optimum time to trigger a survey because the customer is most likely to respond when they have recently engaged with your brand. An NPS survey gives a simple, fast way for the customer to give feedback, further increasing the likelihood that they'll respond.
How this Magento-AskNicely integration works:
- A new order is placed in Magento
- Zapier sends the AskNicely NPS survey (with an optional wait period) to the customer who placed the order
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Triggers when a customer responds with a score or comment.
Add a new survey participant.
Triggers when Magento gets a new sales order shipment (with line item support).
Create a new customer
Triggers when Magento gets a new customer.
Create a new invoice for an order
Triggers when a new product is created in Magento.
Add a person to AskNicely.
Triggers when Magento gets a new sales order invoice (with line item support).
Create a new category