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AskNicely + Intercom

Send AskNicely NPS surveys to new customers in Intercom

Using AskNicely NPS surveys to measure how customers are feeling about your brand at different stages of gives you a real time view of the value and risk in your existing customer base. You can predict how many customers you're likely to get via referral and how many of your existing customers are at risk. Using Intercom to trigger AskNicely surveys at specific stages in your customer lifecycle helps ensure you get this feedback at exactly the right time. This integration uses the conversion of Intercom leads into customers to trigger the survey, with an optional wait time added in AskNicely.

Using AskNicely NPS surveys to measure how customers are feeling about your brand at different stages of gives you a real time view of the value and risk in your existing customer base. You can predict how many customers you're likely to get via referral and how many of your existing customers are at risk. Using Intercom to trigger AskNicely surveys at specific stages in your customer lifecycle helps ensure you get this feedback at exactly the right time. This integration uses the conversion of Intercom leads into customers to trigger the survey, with an optional wait time added in AskNicely.

  1. When this happens...
    IntercomIntercom
    Lead Converted to User

    Triggers when a lead converts to a user.

    TriggerInstant
  2. automatically do this!
    AskNicelyAskNicely
    Add Survey Participant

    Add a new survey participant.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Intercom triggers, actions, and search

    Lead Added Email

    Triggers when a Lead enters an email address.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Closed Conversation

    Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    Lead Converted to User

    Triggers when a lead converts to a user.

    Trigger
    Instant
    Try It
    • Which Tag?

    Trigger
    Instant
    Try It
  • Intercom triggers, actions, and search

    New Conversation

    Triggers when a new conversation is created by a user in Intercom.

    Trigger
    Instant
    Try It
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asknicely logo

About AskNicely

AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework.
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Related categories

  • Forms & Surveys

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intercom logo
intercom logo

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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