AskNicely

Get to know AskNicely

AskNicely is an app to help you find that easily. NPS is, at its core, just a 1-question survey plus a text box for extra comments, but sending out that survey and pulling the answers and score together is where it's hard. And that's what AskNicely simplifies, with a survey combined with an email list tool that'll send out your NPS survey in a way that's easy for your customers to fill out.

You'll start by setting up your NPS survey email in AskNicely. Add your name, subject, and the question you'd like to ask your customers. For instance, you could ask them "How likely would you be to recommend ProductX?" to get feedback about your product—or "How much would you recommend our support staff?" to get feedback on your company's customer support. Then, add your logo, select a button color, and even choose what to have the survey labels say.

Once you've made your core email, you can then segment the email with different templates for different customers. Perhaps you want to only send people the question about support if they've interacted with your support team, or the product question if they've actually purchased that product. Instead of recreating everything, you can just tweak your original email for a quick way to get feedback on everything you want.

Then, it's time to add your customers, so AskNicely can send them your survey email. It can import contacts from email apps including MailChimp and Intercom, or you can add your own text or CSV file of contacts. Or, you can have customers added after their interactions with your company, using AskNicely integrations to add people who contact support from Help Scout and Desk, customers from Shopify and Stripe, and more.

All that's left now is to tell AskNicely when to send the emails out. You can set how many people you want surveyed each day, which days of the week to send out surveys, and how long to wait before surveying new customers and re-surveying those who've already received the emails.

Then, sit back and wait. When customers get your emails, they can click the number score they want to give you right in the email, and that is all they have to do to finish the survey. If they want, they can then add a comment in the AskNicely web app that loads after clicking the rating score—but even if all they do is click, you'll still get the results. AskNicely will tell you immediately in the app with a notification about the response, and you can then filter through your responses and see your company's score changes over time.

It's a set-it-and-leave-it app. You'll set up your emails, add integrations to add customers automatically, and just let it do its magic. Then when you have a chance, log back in and check your score. You'll be surprised at what you can learn from customers with AskNicely's simple yet powerful NPS surveys.

Learn more about NPS scores with Zapier's NPS for Newbies guide.

Do more with AskNicely

Zapier allows you to instantly connect AskNicely with 2,000+ apps to automate your work and find productivity super powers.

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Google Sheets

Google +1Google, Spreadsheets

1 Zap template

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Slack

Team Chat

1 Zap template

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Gmail

Email +1Email, Google

1 Zap template

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Intercom

Customer Support

1 Zap template

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Pipedrive

CRM (Customer Relationship Management)
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Magento

eCommerce +1eCommerce, Premium

1 Zap template

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Airtable

Databases
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Zendesk

Customer Support +1Customer Support, Premium

1 Zap template

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Mailchimp

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ActiveCampaign

Marketing Automation
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Klaviyo

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Autopilot

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Asana

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Shopify

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Trustpilot

Reviews
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Productboard

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Salesforce

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HubSpot

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1 Zap template

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Infusionsoft by Keap

Marketing Automation +1Marketing Automation, Premium
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Vitally

CRM (Customer Relationship Management)

1 Zap template

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Trello

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Microsoft Excel

Microsoft +1Microsoft, Spreadsheets
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Freshdesk

Customer Support
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Help Scout

Customer Support
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Drip

Drip Emails
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Copper

CRM (Customer Relationship Management)
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Bullhorn CRM

CRM (Customer Relationship Management)
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KiSSFLOW

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Wufoo

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Smartsheet

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Basecamp 3

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Streak

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Agile CRM

CRM (Customer Relationship Management)
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PostgreSQL

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Microsoft Teams

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Mixpanel

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Acuity Scheduling

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Microsoft Outlook

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Xero

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Jira Software Server

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Marketo

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Microsoft Dynamics 365 CRM

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Google Calendar

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Calendly

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Gravity Forms

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Stripe

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WooCommerce

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Campaign Monitor

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SharpSpring

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Customer.io

Marketing Automation
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Zoho CRM

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ConnectWise Manage

CRM (Customer Relationship Management)
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Typeform

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monday.com

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Insightly

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Close

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RingCentral

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Ryver

Team Collaboration
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HappyFox

Customer Support
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Appbot

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1 Zap template

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Magento 2.X

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Salesmachine

CRM (Customer Relationship Management)
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Discord

Team Chat
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Microsoft Office 365

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Thinkific

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AWeber

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1 Zap template

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Constant Contact

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Pipefy

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LiveChat

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ServiceM8

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BigCommerce

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Cisco Webex Teams

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RepairShopr

CRM (Customer Relationship Management)
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Freshservice

Server Monitoring
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Caspio Cloud Database

Databases
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SugarCRM 6.2-5

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Iterable

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Geckoboard

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DEAR Inventory

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Totango

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essensys Operate

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Jira Software Cloud

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Plecto

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LearnDash

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ChartMogul

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Google BigQuery

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Zendesk Sell

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Postmark

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MonkeyLearn

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Facebook Pages

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Google Forms

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YouTube

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Google Contacts

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Twilio

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Evernote

Notes
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Teachable

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GitHub

Developer Tools
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ScheduleOnce

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MySQL

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Ontraport

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Firebase / Firestore

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SendGrid

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OmniFocus

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FreshBooks Classic

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SQL Server

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Pardot

Marketing Automation +1Marketing Automation, Premium
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Chargebee

Payment Processing

2 Zap templates

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Zoom

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Mandrill

Transactional Email
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Livestorm

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Process Street

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Wrike

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Jira Service Desk

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Zoho Creator

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Rocket.Chat

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Reply

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Capsule CRM

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vcita

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DocSend

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Zipwhip

Phone & SMS
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TalentLMS

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Limo Anywhere

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thanks.io

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Mercury Connect

CRM (Customer Relationship Management)
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Klipfolio

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Zoho Analytics

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App Status by Zapier

Developer Tools +1Developer Tools, Zapier
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Affinity

CRM (Customer Relationship Management)
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Solve CRM

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Reamaze

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ServiceNow

Developer Tools +1Developer Tools, Premium
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Brick FTP

File Management & Storage
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ClientSuccess

CRM (Customer Relationship Management)
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Jitbit Helpdesk

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Spinify

Beta +1Beta, Team Collaboration
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NorthStar by GrowthHackers

Team Collaboration
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ProdPad

Product Management
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Zoho Desk

Customer Support +1Customer Support, Zoho
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Minut Smart Home Sensor

Beta +1Beta, Devices
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Neto

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Ecwid

eCommerce
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simPRO

Project Management
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LearnUpon

Beta +1Beta, Online Courses
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Fibery

Beta +1Beta, Project Management
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Clio

CRM (Customer Relationship Management)
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Senta

Accounting +1Accounting, Beta
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Bannerbear

Images & Design
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Teamwork

Project Management
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Cyfe

Dashboards
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Dovetail

Project Management
Integrate JobAdder with AskNicely

JobAdder

Beta +1Beta, CRM (Customer Relationship Management)
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Prodsight

Analytics +1Analytics, Beta

1 Zap template

Integrate Zoho Invoice with AskNicely

Zoho Invoice

Proposal & Invoice Management +1Proposal & Invoice Management, Zoho
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SugarCRM 7+

CRM (Customer Relationship Management) +1CRM (Customer Relationship Management), Premium
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LIME Go

Beta +1Beta, Marketing Automation
Integrate LeadFlip with AskNicely

LeadFlip

CRM (Customer Relationship Management)
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SMS Alert

Phone & SMS
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Baremetrics

Dashboards
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Webflow

Website Builders
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QuickBooks Online

Accounting +1Accounting, Premium
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Glip

Team Chat
Integrate Accelo with AskNicely

Accelo

Project Management
Integrate AskNicely with AskNicely

AskNicely

Forms & Surveys

18 Zap templates

Integrate Pagico with AskNicely

Pagico

Project Management
Integrate eFront Pro with AskNicely

eFront Pro

Online Courses

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