When this happens...
FreshdeskCreate Ticket

Trying to ensure every user's voice is heard is no small feat, so it's best you apply your time wisely. This Zap will help you focus by automating the connection between 123FormBuilder and Freshdesk. After an easy setup it'll start watching for new submissions to 123FormBuilder, creating a new ticket on Freshdesk when they are detected. From then on, you can trust that any new issue, question, or request you receive will be given the treatment it deserves.

How It Works

  1. A new submission is received on 123FormBuilder
  2. Zapier automatically creates a Freshdesk ticket

What You Need

  • 123FormBuilder account
  • Freshdesk account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect 123FormBuilder + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Form

Triggers when a new form is added to your account.

Create Company

Allows you to create a Company entry in Freshdesk.

New Submission

Triggers when a submission is added for a form of your choice.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Contact

Triggers when a new customer is created.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Ticket Note

Triggers when a Note is added to a Ticket.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

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123FormBuilder is an easy way to create and use free html forms for your website using their online contact form generator!

Learn More

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations