Even though every exec has an AI strategy (and budgets, and tools, and buy-in), most AI stays stuck in silos. It's disconnected from where work actually happens.
Fragmented tools slow down innovation. Zapier has changed that for 1.3 million people. We've seen you use AI and agents with nearly 8,000 apps—more than 23 million times every month.
Watch the full launch video
AI is growing faster than any other category on our platform. And we're seeing teams with real AI workflows getting real results.
Remote.com used AI to automatically resolve 27.5% of IT tickets without human intervention, saving $500,000 in hiring costs.
Vendasta recovered $1 million in revenue by automating lead enrichment with AI.
And Okta cut support escalation time from 10 minutes to seconds with automation that handles 13% of all case escalations.
We're doubling down on Zapier as the most-connected AI orchestration platform. And to help you scale AI in minutes, not months, we're launching some new features:
AI agents integrated directly into workflows, so your systems can intelligently adapt—not just follow instructions. This gives you the best of both worlds: structured automation for what's predictable, and smart AI decision-making when things aren't.
Human-in-the-loop controls via Slack approvals that keep your team involved in critical decisions. Review AI-generated content, verify decisions, and maintain quality while moving at AI speed.
AI-first templates that speed up your time to value. Start with proven workflows based on how real companies are using AI today—for lead qualification, IT support, sales, and more.
Tables and Interfaces for Enterprise, giving you the building blocks to create and manage complete AI-powered systems that anyone can use—no coding required.
We're also expanding our enterprise offerings with new integrations for Oracle Eloqua and Glean, plus significant improvements to integrations like our built-in AI by Zapier step and HubSpot. Keep reading to learn more.
Jump ahead
Get started with AI templates now
Build an AI-powered IT help desk
Build an AI-powered system that resolves common questions automatically, prioritizes complex tickets, and continuously improves your knowledge base.
Improve your IT support with AI-powered responses, automatic ticket prioritization, and knowledge base updates.
Sell better with AI-powered insights
Create an AI-powered coaching system that analyzes sales calls, delivers personalized feedback, and alerts managers about lower-scoring conversations.
Automate personalized coaching for your sales team using this AI-powered call analysis template.
Enrich leads with AI
Channel leads from multiple sources into your CRM and use AI to act on them. Capture, enrich, and route prospects automatically to improve response times and conversion rates.
Try AI-powered lead nurture with Eloqua
Get AI-powered scoring and personalization. You can use AI to evaluate and enrich leads, then add them to targeted Eloqua campaigns—all seamless handoffs to sales.
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P.S. Want to see how Zapier scaled AI adoption to 89% internally? 👀 We're sharing our behind-the-scenes playbook—including exactly how we went from curiosity to company-wide adoption. Get an inside look at our AI rollout strategy, practical steps, and key lessons learned along the way.
Learn how to scale AI with Zapier's new features
For most companies, AI adoption is stuck in two places: glorified chatbots that can't access your systems, or complex engineering projects that never reach production.
And there's a major gap between AI strategy and execution—Axios reported that less than half (45%) of employees, versus 75% of the C-suite, think their company's AI rollout has been successful.
The whole point of AI is to shrink the gap between effort and impact. But if it takes 6 months to roll out to your team, and they're not empowered to build, you're falling behind.
Zapier's AI orchestration platform connects AI directly to the tools you work with every day. Here are some new ways to make AI work across nearly 8,000 apps:
Add AI to your workflows with the improved AI by Zapier step
Transform any workflow with intelligent AI processing that's built right into your Zaps. Our improved AI step lets you summarize content, generate personalized responses, or analyze data—all without switching tools.
Integrate Agents directly into your Zaps
Take your workflows to the next level by adding Agent steps that can make decisions, search for information, and adapt to changing situations. Unlike traditional automation that follows rigid rules, Agents can handle complex, variable tasks within your structured workflows.
Keep humans in the loop with Slack approvals
Maintain quality while moving at AI speed with our new approval actions in Slack. Review AI-generated content, verify decisions, and provide feedback without disrupting your workflow.
AI in action: Vendasta's lead enrichment transformation
When Vendasta's sales team was enriching leads manually, they were losing time and revenue. Sales reps had to gather data from multiple sources by hand, causing delays and errors that hurt close rates.
Instead of accepting these losses, Marketing Operations Specialist Jacob Sirrs built an AI-powered lead enrichment system using Zapier. The workflow:
Captures leads from forms and events
Automatically enriches data via Apollo and Clay
Uses AI to summarize and analyze lead information
Logs everything in Vendasta's CRM
Routes leads to the right rep instantly
"Because of automation, we've seen about a $1 million increase in potential revenue," Jacob says. "Our reps can now focus purely on closing deals—not admin."
The results speak for themselves: Vendasta has reclaimed over 282 working days each year thanks to automation, freeing up time to focus on closing deals.
Create complete AI systems with Zapier's Platform
Most organizations struggle with fragmented AI and automation approaches—different tools scattered across teams, disconnected data, and growing security risks. It's a patchwork approach that limits AI's potential and creates bottlenecks instead of breakthroughs.
Zapier puts your entire automation stack in one place. Instead of forcing you to orchestrate processes across multiple tools, we've combined everything you need in one platform.
Canvas maps out the end-to-end AI workflow
Interfaces hosts forms and full-fledged apps around your AI systems
Tables stores data and enriches it with AI
AI Chatbots answer common questions automatically
Zaps connect everything into a seamless system
With our all-in-one platform, you can:
Build end-to-end solutions: Create custom interfaces, store data, add AI intelligence, and automate workflows—all in one place.
Eliminate tool sprawl: Replace disconnected point solutions with a single platform that handles everything from data collection to process automation.
Scale without complexity: Enterprise controls and governance let you maintain visibility while empowering teams to build solutions.
Deploy quickly: Non-technical teams can create the right systems without waiting on developers or juggling multiple platforms.
This means you can build entire systems—not just one-off AI experiments and integrations.
AI in action: Remote's IT automation at scale
Remote's IT team faced an impossible challenge: support 1,700 employees worldwide with just 3 team members. They needed a solution that was both powerful and secure.
With Zapier Enterprise, they built an AI-powered IT helpdesk that:
Captures requests from multiple channels (Slack, email, forms)
Uses AI to categorize, prioritize, and suggest solutions
Pulls user data from their identity system
Automatically resolves routine issues
Maintains complete security and audit trails
"Zapier makes our team of three seem like a team of ten," says Marcus Saito, Head of IT and AI Automation at Remote.
The system now automatically resolves 28% of all tickets. Every month, Remote automates more than 2,219 days of work with AI and Zapier.
Use Zapier's Enterprise features
The balance between innovation and governance is where most enterprise AI initiatives fall apart. IT wants secure, controlled deployment; ops teams need flexibility to solve problems fast.
Zapier's enterprise capabilities give you both. Our platform delivers:
Complete visibility: See exactly how AI and data move across your organization with comprehensive audit logs and analytics
Granular permissions: Control who can build, access, and deploy AI workflows, with targeted approval processes for sensitive apps and connections
Control with flexibility: Build workflows that include human approval steps using Tables or Slack without sacrificing automation power
Enterprise-grade security: Maintain compliance while moving at the speed of business
This approach doesn't force you to choose between speed and control—it gives you both.
Zapier Enterprise in action: Okta's support escalation transformation
For large enterprises like Okta, even small improvements add up to massive impact.
By centralizing automation with Zapier Enterprise, Senior Manager of Customer Support Strategy and Operations Korey Marciniak streamlined critical workflows from credential management to customer escalations.
Their custom-built Slack escalation bot allows customer support managers to escalate cases in seconds instead of navigating complex Salesforce forms, cutting 10 minutes off every ticket. Today, 13% of all escalations for Okta Workforce Identity happen through this automation.
"Zapier improves the quality of life for our teams," says Korey. "I don't need a highly technical team—I just need the right tools."
Steal our AI playbook
Want to accelerate AI adoption at your organization but not sure where to start? We're opening up our internal playbook on how we drove 89% AI adoption across Zapier. From initial curiosity to building lasting AI habits, you'll see exactly how we made AI a part of our everyday work.
Our team will help you analyze your current AI initiatives and pinpoint the best opportunities for orchestration, based on our proven experience. Let's get you building momentum.
