Articles tagged "Operations"

Don't Overlook Standard Operating Procedures: Use These Apps to Put Them in Place

If you do SOPs right—using clear, detailed instructions based on past experience—they can protect you from catastrophe. Literally.

Focus on Process Underlying Theme of UserConf 2014

Fifteen speakers took the stage last Friday at UserConf, the "conference about keeping your customers (happy)". Put on by UserVoice and CoSupport, this fourth UserConf edition in Chicago was just a good as past iterations in New York and San Francisco.

An Inside Look at Tech Adoption in Non Tech Businesses

In the tech world we tend to get self centered. When B2B startups talk about customers, many times they mean the unfunded startup down the street. Not the business that has been running for decades and is just trying to keep up with the times.

How We Support Hundreds of Web Apps

One of the tricky things about running an integration product is that a user's experience with our product is highly dependent on their experience with at least two other products.