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Kommunicate: App spotlight

How this app makes relationship building (almost) effortless

By Hannah Herman · June 29, 2021
Kommunicate app logo on a purple background

Ever wish you could bring the power of chatbots to your customer support? Ready to embrace your new bot overlords—err, colleagues?

If so, Kommunicate might just be the app for you. As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth.

Kommunicate's origins: From in-app messaging to bot-enhanced support

Over five years ago, a company called Intentive created an in-app messaging tool for businesses that wanted to meet their customers where they are. Out of that project grew Kommunicate, a holistic customer support platform that harnesses the power of bots and pairs them with a distinctly human touch. A lean team of 30+ hard-working engineers, designers, marketers, and sales superstars, Kommunicate is based in Bangalore.

Did you know? Kommunicate's parent company, Intentive, has empowered over 1,000 companies with in-app messaging tools.

Kommunicate today: Empowering top-notch customer support teams

Kommunicate extends Intentive's original offering beyond just in-app messaging. It offers a robust suite of tools and features for building and maintaining customer relationships, including AI-powered chatbots, rich messaging templates, lead collection, automatic conversation routing, and customer satisfaction tracking.

Feature fave: With Kommunicate's Quick Replies feature, you can set up instant responses for common customer questions for faster response times! 

Automation: Popular Kommunicate workflows

Best of all, Zapier can connect Kommunicate to the other apps you use every day so you can automate your customer support workflows. Here are a few popular workflows to get you started:

Create a user in Zendesk when a new user is added in Kommunicate

  • Kommunicate logo
  • Zendesk logo
Kommunicate + Zendesk
More details
    Keep manual work of logging users into CRM at bay. Automatically create a new user in Zendesk for every new user coming to chat on the Kommunicate chat widget.

    Create new Deals in Pipedrive from new Kommunicate users

    • Kommunicate logo
    • Pipedrive logo
    Kommunicate + Pipedrive
    More details
      Track and followup with your leads better by logging them to your CRM when they chat with you. This automation enables you to pass the user information from the Kommunicate chat widget to Pipedrive.

      Add new users in Kommunicate to HubSpot

      • Kommunicate logo
      • HubSpot logo
      Kommunicate + HubSpot
      More details
        Leave the mundane task of adding Kommunicate chat users to your HubSpot list to this integration. You can automatically leverage HubSpot to nurture, market, and qualify the chat users.

        Add Subscribers in Mailchimp from new users in Kommunicate

        • Kommunicate logo
        • Mailchimp logo
        Kommunicate + Mailchimp
        More details
          It's important to keep in contact with users that have engaged in web chat. Automatically add users as subscribers in Mailchimp for further nurturing and follow-ups.

          Create a row in Google Sheets with new users in Kommunicate

          • Kommunicate logo
          • Google Sheets logo
          Kommunicate + Google Sheets
          More details
            Easily track prospective users coming in from Kommunicate into a Google Sheet.

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