Jira Service Management—not to be confused with Jira Software—is a purpose-built platform for IT, dev, and service teams that need to respond to incidents and resolve customer issues fast.
While Jira Service Management already helps teams quickly resolve customer tech issues, automation can manage some of the busy work that comes with managing Jira—unlocking a new level of speed. Here are some popular ways to automate Jira Service Management.
Zapier is the leader in workflow automation—integrating with thousands of apps from partners like Google, Salesforce, and Microsoft. Use interfaces, data tables, and logic to build secure, automated systems for your business-critical workflows across your organization's technology stack. Learn more.
Duplicate Jira Service Management requests in other project management tools
Your team might work primarily in Jira Service Management, but that doesn't mean every team in your company does. Sometimes, it can be helpful to duplicate Jira requests onto another platform—whether just for visibility or to bring in help from another team.
These Zaps will help duplicate your Jira requests into another project management tool automatically, removing the need to copy and paste all of the request information.
Create a row in Google Sheets for new Jira Service Management requests
Looking for an easy way to keep track of everything that's happening in Jira Service Management? With this Zap, you can create a new spreadsheet row each time a new request is created in Jira. Whether you want to share that data across other teams, or simply keep a backlog, this Zap Template makes it easy.
Sometimes, when you're working on a Jira Service Management request, you need help from someone on another team. If they don't have Jira access though, working together can be tricky. With this Zap, you can create new ClickUp tasks for every new Jira Service Management request, making it easy to work with other people across your org.
Do you use Trello cards to manage projects but don't have time to log in to Jira Service Management to check for new requests? This integration transforms all new requests into Trello cards, saving you precious time.
It's easy to get inundated by notifications these days. With different ones coming at you from different channels, it can be hard to know what to check and when. The best way to make sure your team doesn't miss anything is to bring those notifications to where the rest of your communication happens.
With the Zaps below, you can automatically notify your team via Slack message, email, or even text to make sure important notifications make it to the right place.
Post Slack messages for new Jira Service Management requests
Get notified for Jira Service Management requests without leaving Slack. This integration sends you a channel or directed message whenever a customer raises a new request.
Need to know when customers create new requests in Jira Service Management? Set up this integration to send SMS messages via Twilio whenever a customer raises a new request.
Constantly logging in to Jira Service Management to check for new requests is time-consuming. With this automation, Zapier sends an email whenever a customer raises a request.
Creating Jira Service Management requests isn't hard, but it can be time-consuming. If you're collecting customer responses via form or email, then turning those responses into a Jira request, you're leaving a lot of time on the table that could go toward solving the actual issue.
With the Zap templates below, you can create Jira requests automatically from pretty much anywhere—whether that be a form response, an email, or even a Slack message.
Create Jira Service Management requests from new Google Forms responses
Are you stuck with manually copying customer responses from Google Forms to Jira Service Management? This automation turns every new form customers fill out into a Jira Service Management request.
Manually turning Typeform entries into Jira Service Management requests can be tedious. Give your team a break by automatically creating requests whenever a customer fills out a new form.
Need an easy way to create internal Jira Service Management requests? With this automation, you can automatically create Jira requests from new messages in a particular Slack channel, making it easy for your whole team to help report and resolve issues.
With this Zap, you can automatically create new requests in Jira Service Management for each new spreadsheet row in a specific Google Sheet—making it easy for anyone on your team to add Jira requests.
If you have a dedicated email address set up to report tech issues, manually checking it and creating requests in Jira Service Management can be a pain. With this Zap, you can automatically create requests from new emails that match a specific search rule, eliminating the need to copy data over manually.
Zapier connects with a lot of apps. Thousands, actually! But if you use an app that doesn't have a Zapier integration, there's another option: webhooks. If your app has webhook functionality, you can use Webhooks by Zapier to connect it to Jira and automate just about anything you can imagine.
Create Jira Service Management requests from new Webhook POSTs
Do you use webhooks to capture important info about customer requests? Save time by automatically creating a corresponding Jira Service Management request whenever you catch a webhook POST.
IT and dev teams have enough fires to put out—they don't need to spend their time with mundane work like copying and pasting information to create Jira requests. With Zapier, you can automate the busy work out of Jira Service Management and free your team up for more impactful work.
Zapier is the leader in workflow automation—integrating with thousands of apps from partners like Google, Salesforce, and Microsoft. Use interfaces, data tables, and logic to build secure, automated systems for your business-critical workflows across your organization's technology stack. Learn more.
