Twilio + Zendesk

Send sms notifications with Twilio for new actions on Zendesk tickets

Enjoy immediate updates regarding your Zendesk tickets with this efficient workflow. As soon as there's new activity on your tickets, a text message is sent through Twilio. It's an ideal solution for staying informed about ticket changes, reducing the time spent checking for updates manually and enabling you to respond quickly to customer queries and concerns.

Enjoy immediate updates regarding your Zendesk tickets with this efficient workflow. As soon as there's new activity on your tickets, a text message is sent through Twilio. It's an ideal solution for staying informed about ticket changes, reducing the time spent checking for updates manually and enabling you to respond quickly to customer queries and concerns.

  1. When this happens...
    ZendeskZendesk
    New Action on Ticket

    Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

    TriggerPolling
  2. automatically do this!
    TwilioTwilio
    Send SMS

    Send a SMS to a number or numbers.

    ActionWrite
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Supported triggers and actions

    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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