Twilio + Zendesk

Create new Zendesk tickets from new Twilio recordings

Effortlessly manage your customer interactions with this seamless workflow. When a new recording occurs in Twilio, a ticket is quickly generated in Zendesk. This solution ensures that every customer interaction is properly logged, allowing for efficient follow-up and improved customer service. Explore the power of automation and experience enhanced coordination between your Twilio and Zendesk platforms.

Effortlessly manage your customer interactions with this seamless workflow. When a new recording occurs in Twilio, a ticket is quickly generated in Zendesk. This solution ensures that every customer interaction is properly logged, allowing for efficient follow-up and improved customer service. Explore the power of automation and experience enhanced coordination between your Twilio and Zendesk platforms.

  1. When this happens...
    TwilioTwilio
    New Recording

    Triggers when a new recording is available on your account.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

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  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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