Twilio + Zendesk

Create Zendesk tickets from new Twilio sms messages

Easily manage the influx of client communication with this efficient workflow. When new SMS messages arrive in your Twilio account, it will create a corresponding ticket in Zendesk, ensuring all customer queries are logged and ready for your team's attention. This automation simplifies your customer support process, allowing you to enhance your service without having to bounce between applications.

Easily manage the influx of client communication with this efficient workflow. When new SMS messages arrive in your Twilio account, it will create a corresponding ticket in Zendesk, ensuring all customer queries are logged and ready for your team's attention. This automation simplifies your customer support process, allowing you to enhance your service without having to bounce between applications.

  1. When this happens...
    TwilioTwilio
    New SMS

    Triggers when an SMS is sent to your Twilio number.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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