Twilio + Zendesk

Create tickets in Zendesk for each new sms in Twilio

Stay on top of your customer support tasks with this seamless automation between Twilio and Zendesk. Whenever a new SMS message hits your Twilio account, this innovative workflow will instantly create a ticket in your Zendesk account. This removes the hassle of manual entries and ensures all customer queries are promptly addressed, improving your customer service standards.

Stay on top of your customer support tasks with this seamless automation between Twilio and Zendesk. Whenever a new SMS message hits your Twilio account, this innovative workflow will instantly create a ticket in your Zendesk account. This removes the hassle of manual entries and ensures all customer queries are promptly addressed, improving your customer service standards.

  1. When this happens...
    TwilioTwilio
    New SMS

    Triggers when an SMS is sent to your Twilio number.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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