Twilio + Zendesk

Send sms via Twilio for new tickets in Zendesk

Stay connected with your customers through prompt communication. With this workflow, when a new ticket appears in Zendesk, it will trigger a text message through Twilio, ensuring rapid and efficient customer support. This streamlines your support process by providing immediate updates and maintaining effective communication channels. Benefit from this seamless integration between Zendesk and Twilio to enhance your customer relationship management.

Stay connected with your customers through prompt communication. With this workflow, when a new ticket appears in Zendesk, it will trigger a text message through Twilio, ensuring rapid and efficient customer support. This streamlines your support process by providing immediate updates and maintaining effective communication channels. Benefit from this seamless integration between Zendesk and Twilio to enhance your customer relationship management.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerPolling
  2. automatically do this!
    TwilioTwilio
    Send SMS

    Send a SMS to a number or numbers.

    ActionWrite
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Supported triggers and actions

    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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