Twilio + Zendesk

Create Zendesk tickets for new Twilio transcriptions

Effortlessly manage your customer support by instantly creating Zendesk tickets from new Twilio transcriptions. With this workflow, every time a transcription is generated in Twilio, a corresponding ticket will be created in Zendesk, helping you streamline support and ensure all issues are addressed promptly and efficiently. Stay organized and enhance your customer service experience with this seamless automation.

Effortlessly manage your customer support by instantly creating Zendesk tickets from new Twilio transcriptions. With this workflow, every time a transcription is generated in Twilio, a corresponding ticket will be created in Zendesk, helping you streamline support and ensure all issues are addressed promptly and efficiently. Stay organized and enhance your customer service experience with this seamless automation.

  1. When this happens...
    TwilioTwilio
    New Transcription

    Triggers when a new transcription is available on your account.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
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About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

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  • Phone & SMS

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zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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