Twilio + Zendesk

Update Zendesk tickets when new Twilio recordings are created

Effortlessly track new Twilio recordings in your Zendesk tickets with this seamless workflow. Whenever a new recording is created in Twilio, this automation updates a corresponding ticket in Zendesk with the relevant information, ensuring your support team stays updated and can respond efficiently. Streamline your customer support process and save time by consolidating important information in one place.

Effortlessly track new Twilio recordings in your Zendesk tickets with this seamless workflow. Whenever a new recording is created in Twilio, this automation updates a corresponding ticket in Zendesk with the relevant information, ensuring your support team stays updated and can respond efficiently. Streamline your customer support process and save time by consolidating important information in one place.

  1. When this happens...
    TwilioTwilio
    New Recording

    Triggers when a new recording is available on your account.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

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  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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