Twilio + Zendesk

Update Zendesk users when new calls come in through Twilio

Stay on top of your customer support by updating user information in Zendesk as soon as you receive a new call in Twilio. This workflow ensures your team has the latest contact details, helping them provide better and faster support. Save time and keep your customer data up-to-date with this automatic process.

Stay on top of your customer support by updating user information in Zendesk as soon as you receive a new call in Twilio. This workflow ensures your team has the latest contact details, helping them provide better and faster support. Save time and keep your customer data up-to-date with this automatic process.

  1. When this happens...
    TwilioTwilio
    New Call

    Triggers when a call is finished on your Twilio number.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Update User

    Update an existing user.

    ActionWrite
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Supported triggers and actions

    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
    • To NumberRequired

    Trigger
    Polling
    Try It
    • Help Text

    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    Action
    Write
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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