Twilio + Zendesk
Update Zendesk tickets when new Twilio calls come in
Stay on top of your customer service game by seamlessly updating tickets in Zendesk whenever a new call is logged in Twilio. This efficient workflow ensures that all information from incoming calls is captured and organized in Zendesk, allowing your support team to address customer issues promptly and effectively. Keep your customers happy and your support team in-the-know with this time-saving automation.
Stay on top of your customer service game by seamlessly updating tickets in Zendesk whenever a new call is logged in Twilio. This efficient workflow ensures that all information from incoming calls is captured and organized in Zendesk, allowing your support team to address customer issues promptly and effectively. Keep your customers happy and your support team in-the-know with this time-saving automation.
- When this happens...New Call
Triggers when a call is finished on your Twilio number.
- automatically do this!Update Ticket
Update an existing ticket status or add comments.
- Free forever for core features
- 14 day trial for premium features & apps
New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
