Slack + Zoho Desk
Send a direct message on Slack about new Zoho Desk tickets
In a cross-functional environment, it is important for all stakeholders to have visibility over support requests and questions from customers. This integration ensures that whenever a new ticket is added in Zoho Desk, all users in Slack are notified.
In a cross-functional environment, it is important for all stakeholders to have visibility over support requests and questions from customers. This integration ensures that whenever a new ticket is added in Zoho Desk, all users in Slack are notified.
- When this happens...
New TicketTriggers when a new ticket is created.
TriggerInstantThis event starts a Zap instantly. - automatically do this!
Send Direct MessageSends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
ActionWriteCreate a new record or update an existing record in your app.
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OrganizationRequired
DepartmentRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
Direction
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
Ticket IDRequired
FileRequired
Public
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Account NameRequired
Description
Email
Website
Fax
Phone
Industry
Owner ID
Street
City
State
Country
Zip Code
Annual Revenue
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
ContactRequired
SubjectRequired
Email
Phone
Description
Category
Sub Category
Status
Assignee
Ticket Due Date
Priority
Channel
Classification
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
TicketRequired
Contact
Subject
Email
Phone
Description
Category
Sub Category
Status
Assignee
Ticket Due Date
Priority
Channel
Classification
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
Ticket NumberRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appOrganizationRequired
EmailRequired
Account
Last NameRequired
First Name
Title
Description
Type
Secondary Email
Twitter
Facebook
Phone
Mobile/ Cellular
Street Address
City
State
Country
Zip Code
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Channel
Triggers when a new #channel is created.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Username
Highlight Word
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New User
Triggers when a new Slack user is created / first joins your org.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
UsersRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Send Multi Message
Message TextRequired
Send as a bot?
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
Zap Id
File
Thread
Send Channel Message?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
TopicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Status Text
Status Emoji
Expiration Time
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Remove User from Channel
This action removes a specified user from a specified channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appFull NameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
OrganizationRequired
DepartmentRequired
StatusRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.OrganizationRequired
DepartmentRequired
TicketRequired
ContentRequired
PublicRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Account
Last NameRequired
First Name
Title
Description
Type
Email
Secondary Email
Twitter
Facebook
Phone
Mobile/ Cellular
Street Address
City
State
Country
Zip Code
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
DepartmentRequired
TicketRequired
From Address (E-Mail)Required
To Address (E-Mail)Required
Content TypeRequired
Reply ContentRequired
Is Forward
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Select OrganizationRequired
EmailRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTrigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.ChannelRequired
Trigger for Bot Messages?
Optimized data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Channel
User Name
Shared
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Search QueryRequired
Optimized data
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planZap Identifier
Access type
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.New Saved Message
Triggers when you save a message.
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.TextRequired
Remind when?Required
Remind who?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ChannelRequired
Add Zapier app to channel automatically?
Message TextRequired
Send as a bot?
Bot Name
Bot Icon
Include a link to this Zap?
Attach Image by URL
Auto-Expand Links?
Link Usernames and Channel Names?
Schedule At
File
Thread
Send Channel Message?
Zap Id
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Channel NameRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Approval request messageRequired
ChannelRequired
Bot name
Bot icon
Approvers
Approve button URL
Approve button label
Include a Decline button?
Include a Details button?
Ask responders for confirmation?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.First Name
Last Name
Title
Email
Display Name
User
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Create Private Channel
This action creates a private channel in Slack.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Search QueryRequired
Sort By
Sort Direction
ActionThis is an event a Zap performs.SearchFind existing data in your appIDRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your appUsernameRequired
Return Raw Results?
ActionThis is an event a Zap performs.SearchFind existing data in your app
About Slack
Related categories
About Zoho Desk
Related categories
Related Zap Templates
- Create Zoho Desk tickets from new Slack channel messages
- Create Slack channel messages for new Zoho Desk tickets
- Create Zoho Desk tickets from new Slack reactions
- Notify Slack with private channel messages for new tickets in Zoho Desk
- "send channel messages in Slack for new accounts in Zoho Desk"
- Send new Zoho Desk messages to a private Slack channel
- Send direct messages in Slack for new messages in Zoho Desk
- Send channel messages in Slack for new status changes in Zoho Desk
- Update Zoho Desk tickets when new Slack reactions are added
- Send private channel messages in Slack for new accounts in Zoho Desk
- Send new Zoho Desk comments as channel messages in Slack