Slack + Zendesk

Create tickets in Zendesk when new channels are opened in Slack

Automate your customer support process with this streamlined workflow. Whenever a new channel is created in Slack, a corresponding ticket will be generated in Zendesk. This saves you valuable time and ensures timely responses to any issues that occur in your newly formed Slack channels. This workflow offers an effective solution for keenly monitoring every conversation and maintaining high-quality customer service.

Automate your customer support process with this streamlined workflow. Whenever a new channel is created in Slack, a corresponding ticket will be generated in Zendesk. This saves you valuable time and ensures timely responses to any issues that occur in your newly formed Slack channels. This workflow offers an effective solution for keenly monitoring every conversation and maintaining high-quality customer service.

  1. When this happens...
    SlackSlack
    New Channel

    Triggers when a new #channel is created.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Conversation ID

    • Reaction

    • Member ID

    • Message Author ID

    Trigger
    Instant
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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