Slack + Zendesk

Send direct messages in Slack for new tickets in Zendesk view

Ensure a prompt response to customer tickets by sending direct messages to your Slack channel every time a new ticket is created in Zendesk. This automation saves you from constant manual monitoring and helps improve your customer service by providing instant updates about new support tickets on your preferred platform - Slack.

Ensure a prompt response to customer tickets by sending direct messages to your Slack channel every time a new ticket is created in Zendesk. This automation saves you from constant manual monitoring and helps improve your customer service by providing instant updates about new support tickets on your preferred platform - Slack.

  1. When this happens...
    ZendeskZendesk
    New Ticket in View

    Triggers when a new ticket is added to a view.

    TriggerPolling
  2. automatically do this!
    SlackSlack
    Send Direct Message

    Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

    ActionWrite
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Supported triggers and actions

    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Polling
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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