Slack + Zendesk

Create Zendesk tickets from new Slack private channel messages

Stay on top of your customer support by creating Zendesk tickets when new messages are posted to private Slack channels. This automation streamlines your workflow, allowing your team to effectively address and resolve customer issues as they arise. Never miss an important message again and keep your support team focused on delivering exceptional service.

Stay on top of your customer support by creating Zendesk tickets when new messages are posted to private Slack channels. This automation streamlines your workflow, allowing your team to effectively address and resolve customer issues as they arise. Never miss an important message again and keep your support team focused on delivering exceptional service.

  1. When this happens...
    SlackSlack
    New Message Posted to Private Channel

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    TriggerInstant
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • Conversation ID

    • Reaction

    • Member ID

    • Message Author ID

    Trigger
    Instant
    Try It
slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.
Learn more

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  • Team Chat

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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