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Set up your first integration
Quickly connect Shopify to Zendesk with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Shopify with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Blog" from Shopify.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Shopify and Zendesk, automating your workflow.
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Frequently Asked Questions about Shopify + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Shopify and Zendesk
How do I integrate Shopify with Zendesk?
To integrate Shopify with Zendesk, you need to utilize our integration platform that supports connecting these two services. You'll set up triggers in Shopify, such as 'New Order' or 'Order Updated', and map them to actions in Zendesk, like 'Create Ticket' or 'Update Ticket'. This streamlined connection allows for effective management of customer inquiries related to their orders.
What are triggers in the Shopify and Zendesk integration?
Triggers are specific events in Shopify that initiate automated workflows towards Zendesk. For example, when a new order is placed in Shopify, it can trigger the creation of a related customer support ticket in Zendesk. These events ensure timely customer support responses.
Can I customize actions between Shopify and Zendesk?
Yes, actions between Shopify and Zendesk can be customized according to your business needs. You can decide what happens in Zendesk when certain triggers occur in Shopify, such as automatically sending a response email from your support team each time an order is shipped.
Is it possible to update an existing ticket when an order is updated on Shopify?
Absolutely. When an order is updated on Shopify, you can configure the system to update the corresponding ticket within Zendesk. This is handled through customized triggers that recognize updates as important actions needing attention in your support system.
Do I need coding experience to set up the integration between Shopify and Zendesk?
No coding experience is necessary to set up the integration between Shopify and Zendesk. Our interface provides a user-friendly way to establish connections using drag-and-drop features for setting triggers and actions without needing any programming knowledge.
How do I ensure data privacy when integrating Shopify with Zendesk?
We prioritize data security and privacy by complying with relevant regulations such as GDPR and CCPA during our integrations. You can leverage built-in features like data encryption and access controls within both platforms throughout the process.
What should I do if my integration between Shopify and Zendesk stops working?
If your integration stops working, first check both platforms for any recent changes or updates that could affect connections. We also offer robust troubleshooting resources within our help center or direct assistance through our technical support team who can guide you effectively.
Practical ways you can use Shopify and Zendesk
Sync Shopify paid orders to Zendesk as tickets
Track order-specific customer issues more effectively. When a new paid order is added to Shopify, Zapier creates a ticket in Zendesk. This ensures business owners or their teams can handle order-related problems more efficiently, keeping support and sales synced.
Business OwnerCreate Zendesk tickets for Shopify refunds
Turn refunds into actionable support tasks. When a refund occurs in Shopify, Zapier creates a new Zendesk ticket so support teams can proactively follow up with customers, improving resolution times and satisfaction rates.
Customer Support OpsLog Shopify product updates in Zendesk
Ensure IT teams stay informed about product catalog changes. When a product is updated in Shopify, Zapier automatically logs it as a comment in a Zendesk ticket, providing centralized visibility and supporting system integration efforts.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Blog
Triggers when a new blog is added to your Shopify store.
Try ItTriggerPolling - New Customer
Triggers when a new customer is added to your Shopify account.
Try ItTriggerPolling - Risk Level
Try ItTriggerPolling- New Cancelled Order
Triggers whenever an order is cancelled (with line item support).
Try ItTriggerInstant
- BlogRequired
- Blog Entry Status
Try ItTriggerPolling- Customer Account Enabled
Triggers when a customer account is enabled.
Try ItTriggerInstant - Abandoned Cart Age (Hours)Required
Try ItTriggerPolling- New Company
Triggers when a new company is created.
Try ItTriggerInstant