Olark + SupportBee
Automatically Create SupportBee Tickets from Olark Transcripts
You may be using Olark to transcribe your live chats with customers. If those conversations are about support, you might want to create a SupportBee ticket from the transcript of the conversation, to ensure that it gets the attention it deserves. Use this Zap to automate that process and serve every customer well.
You may be using Olark to transcribe your live chats with customers. If those conversations are about support, you might want to create a SupportBee ticket from the transcript of the conversation, to ensure that it gets the attention it deserves. Use this Zap to automate that process and serve every customer well.
- When this happens...New Transcript
Triggers once when we get a new transcript.
- automatically do this!Create Ticket
Creates a New Ticket in your SupportBee account.
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New Message
Triggers once for each message when we get a transcript.
Try ItNew Agent Reply
Triggers when an agent replies to a ticket.
Try ItNew Customer Reply
Triggers when a customer replies to a ticket.
Try ItTicket SubjectRequired
Requester EmailRequired
Requester NameRequired
Plain Text ContentRequired
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