NetSuite + Zendesk

Create Zendesk tickets from new or updated NetSuite records

Keep your customer service in sync with your business operations with this useful workflow. When there's a new or updated record in NetSuite, it will create a ticket in Zendesk. This helps ensure that important changes in NetSuite aren't missed, and that relevant support tickets are created promptly, facilitating smoother operations and improved customer service. This automation bridges the gap between your customer service and financial departments, allowing for coordinated efforts.

Keep your customer service in sync with your business operations with this useful workflow. When there's a new or updated record in NetSuite, it will create a ticket in Zendesk. This helps ensure that important changes in NetSuite aren't missed, and that relevant support tickets are created promptly, facilitating smoother operations and improved customer service. This automation bridges the gap between your customer service and financial departments, allowing for coordinated efforts.

  1. When this happens...
    NetSuiteNetSuite
    New Or Updated Record

    Triggers when a record is created or updated. Supports standard and custom records.

    TriggerPolling
  2. automatically do this!
    ZendeskZendesk
    Update Ticket

    Update an existing ticket status or add comments.

    ActionWrite
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Supported triggers and actions

    • Standard or Custom Record Type?Required

    • Select a Saved SearchRequired

    Trigger
    Polling
    Try It
    • Record TypeRequired

    • RecordRequired

    • File to attachRequired

    Action
    Write
    • Record TypeRequired

    • RecordRequired

    • File to detachRequired

    Action
    Write
    • Record TypeRequired

    Action
    Write
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netsuite logo

About NetSuite

NetSuite is a cloud-based ERP that provides accounting services, financial management, CRM, inventory management, e-commerce and more
Learn more

Related categories

  • CRM (Customer Relationship Management)
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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