Connect LiveChat and Zendesk to unlock the power of automation
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Set up your first integration
Quickly connect LiveChat to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate LiveChat with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects LiveChat and Zendesk, automating your workflow.
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Practical ways you can use LiveChat and Zendesk
Turn chats into help desk tickets.
When a new chat ends in LiveChat, Zapier automatically creates a ticket in Zendesk. This lets business owners ensure every customer interaction is accounted for and nothing falls through the cracks, helping boost customer satisfaction with timely follow-ups.
Business OwnerTrack chat-related tickets.
Zapier keeps your queue organized by triggering a new chat in LiveChat whenever a ticket is created in Zendesk. This ensures agents respond in real time while maintaining the end-to-end support process for better resolution times.
Customer Support Ops
Monitor help desk activity for chats.
When a new Zendesk ticket is created, Zapier checks if it originated from LiveChat by searching through chats. This automation helps IT teams prioritize system health or operational issues raised during live interactions, streamlining their troubleshooting processes.
ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat Changed
Triggers when the tag list for a particular chat was changed.
Try ItTriggerInstant - New Chat
Triggers when the chat is started.
Try ItTriggerInstant - New Visitor in Queue
Triggers when a visitor enters queue.
Try ItTriggerInstant - TagsRequired
Try ItTriggerPolling
- Finished Chat
Triggers when the chat is ended.
Try ItTriggerInstant - New Ticket
Triggers when the ticket is created.
Try ItTriggerInstant - New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
