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Quickly connect Intercom to Slack with a Zapier template.

Our most popular template

Send new Intercom conversations as Slack channel messages
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Intercom + Slack
Send channel messages in Slack with new Intercom leads
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Intercom + Slack
Send new Slack messages to Intercom as incoming messages
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Slack + Intercom
Send new Slack messages when tags are added to users in Intercom
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Intercom + Slack
Send Slack messages when contacts reply on Intercom
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Intercom + Slack
Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom
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Intercom + Slack

Send new Intercom conversations as Slack channel messages

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Intercom + Slack

Send channel messages in Slack with new Intercom leads

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Intercom + Slack

Send new Slack messages to Intercom as incoming messages

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Slack + Intercom

Send new Slack messages when tags are added to users in Intercom

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Intercom + Slack

Send Slack messages when contacts reply on Intercom

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Intercom + Slack

Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom

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Intercom + Slack

Create Slack channel messages for new Intercom companies
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Intercom + Slack
Create or update Intercom leads from new Slack private channel messages
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Slack + Intercom

How Zapier works

Zapier makes it easy to integrate Intercom with Slack - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.

Add your action

An action happens after the trigger—such as "Add Reminder" in Slack.

You’re connected!

Zapier seamlessly connects Intercom and Slack, automating your workflow.

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

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Frequently Asked Questions about Intercom + Slack integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Slack

Can I use Intercom triggers to send notifications to Slack?

Yes, you can set up specific events in Intercom as triggers, such as a new conversation, a user tag being added, or an issue being closed. These events can automatically send notifications to your chosen Slack channel, keeping your team informed in real time.

Is it possible to send messages from Slack to Intercom users?

Directly sending messages from Slack to Intercom users isn't a built-in feature of the integration. The integration primarily focuses on delivering Intercom event notifications to Slack. However, you could set up more complex workflows using additional tools if needed.

How do I connect my Intercom account with Slack?

To connect your Intercom account with Slack, navigate to our app marketplace, find the Slack app, and follow the installation instructions. You'll need authorization to complete the integration process and allow both applications to communicate.

Can I customize which teams receive certain notifications from Intercom in Slack?

Absolutely. During setup, you'll have the option to select specific channels or even create new ones in Slack for different types of notifications. This way, certain teams can receive only relevant alerts without overloading irrelevant information.

What kind of information can be included in a notification sent from Intercom to Slack?

Notifications can include key details like user info and conversation snippets based on your configured triggers in Intercom. This ensures that your team has immediate access to essential data without leaving Slack.

Do I need special permissions in either platform to integrate them?

Integration requires admin access on both platforms. For successful installation and setup, ensure you have these permissions or contact someone in your organization who does.

How often are updates sent from Intercom to Slack channels after setting up triggers?

Updates are sent in real-time based on the occurrence of configured trigger events within Intercom. If there's any delay, it might be due to server issues or connectivity problems that should be addressed swiftly.

Practical ways you can use Intercom and Slack

Streamlining daily business operations

Implementing an intuitive task management system to enhance productivity, reduce operational bottlenecks, and enable owners to oversee tasks and teams effectively in a single platform.

Business Owner

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Enhancing customer service response times

Developing an automated ticketing system to sort and prioritize customer issues, ensuring quicker resolution times and improved service satisfaction levels.

Customer Support Ops

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Automating campaign performance tracking

Setting up an automated dashboard system that continuously monitors and reports on marketing campaign performance, saving hours of manual data collection and analysis.

Marketing & Marketing Ops

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Note Text
  Required
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Note Text
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Note Text
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Note Text
  Required
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Tag
  Required
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Channel
Triggers when a new #channel is created.
Trigger
Instant
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- Include_alias
Trigger
Instant
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- User ID
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
  Required
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Channel
  Required
- Reaction
- User
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
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- Channel
  Required
- Users
  Required
Action
Write
- Send Multi Message
- Text
  Required
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap_id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel
  Required
- Topic
  Required
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- Email
  Required
- Optimized data
Action
Search
- Full Name
  Required
- Optimized data
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Note Text
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Note Text
  Required
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
  Required
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
  Required
- User ID
- Shared
Trigger
Instant
Try It
- Search Query
  Required
- Optimized data
Trigger
Polling
Try It
- Company Name
  Required
- Access type
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- Text
  Required
- Remind when?
  Required
- User
Action
Write
- Channel
  Required
- Add Zapier app to channel automatically?
- Text
  Required
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap_id
Action
Write
- Company Name
  Required
Action
Write
- Approval request message
  Required
- Channel
  Required
- Bot Name
- Bot Icon
- Approvers
- Approve button URL
- Approve button label
- Include a Decline button?
- Include a Details button?
- Ask responders for confirmation?
Action
Write
- First Name
- Last Name
- Title
  Required
- Email
  Required
- Display Name
- User
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Note Text
  Required
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search Query
  Required
- Sort By
- Sort Direction
Action
Search
- Tag
  Required
- Optimized data
Action
Search
- Bot Name
- Optimized data
Action
Search

Learn how to automate Intercom on the Zapier blog

Learn how to automate Slack on the Zapier blog

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn moreLearn moreHelpHelp

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Connect Intercom to Slack on the world's largest no-code automation platform

Explore Intercom + Slack Integrations

pipedrive

Connect Intercom and Slack to unlock the power of automation

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Set up your first integration

Send new Intercom conversations as Slack channel messages

Send channel messages in Slack with new Intercom leads

Send new Slack messages to Intercom as incoming messages

Send new Slack messages when tags are added to users in Intercom

Send Slack messages when contacts reply on Intercom

Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom

Send new Intercom conversations as Slack channel messages

Send channel messages in Slack with new Intercom leads

Send new Slack messages to Intercom as incoming messages

Send new Slack messages when tags are added to users in Intercom

Send Slack messages when contacts reply on Intercom

Post Slack messages enriched by Vainu whenever new buying signals are created in Intercom

Create Slack channel messages for new Intercom companies

Create or update Intercom leads from new Slack private channel messages

How Zapier works

Choose a trigger

Add your action

You’re connected!

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Make work flow with AI

Frequently Asked Questions about Intercom + Slack integrations

Practical ways you can use Intercom and Slack

Streamlining daily business operations

Enhancing customer service response times

Automating campaign performance tracking

Supported triggers and actions

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Learn how to automate Slack on the Zapier blog

How to break your bad Slack habits

How to send Slack notifications for new Calendly events

Create Notion tasks from Slack with ChatGPT and Zapier

Connect Intercom to Slack on the world's largest no-code automation platform

Explore Intercom + Slack Integrations

Explore Intercom + Slack Integrations