Connect Hotjar and Zendesk to unlock the power of automation

The integration allows you to pass data between Hotjar and Zendesk, creating a seamless workflow. For example, you can create a trigger in Hotjar when a new feedback response is received, which then creates a corresponding ticket in Zendesk. Our setup ensures smooth data transmission so that your team can efficiently manage customer feedback alongside support queries.

Yes, you can customize triggers based on specific criteria collected in Hotjar. For instance, if a user leaves negative feedback with certain keywords or ratings thresholds, this can trigger an automatic ticket creation in Zendesk for immediate follow-up by your support team.

Indeed, our integration allows you to update existing tickets. When new information or insights are captured through Hotjar recordings or feedback tools, these updates can be automatically appended to relevant open tickets in Zendesk without any manual intervention.

You can transfer several types of data including user feedback responses, session recordings metadata, and heatmap details. This data helps create comprehensive support tickets that provide context about user issues directly within your Zendesk dashboard.

Security is paramount in our integrations. We make sure that all transferred data between Hotjar and Zendesk is encrypted both at rest and in transit. You should also ensure access permissions are properly set within both platforms according to your organization's security policies.

Yes, using our integration, specific tags can be automatically added to tickets when they are created or updated based on information such as user feedback severity or specific issues signaled through session recordings.

The integration allows for scalable interaction suited for various business sizes; however, each platform may have its own limitations regarding API calls per minute/hour which should be considered during setup. It’s important to check these limits in both your Hotjar and Zendesk account plans.