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Set up your first integration
Quickly connect Freshservice to Slack with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Freshservice with Slack - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Add Reminder" in Slack.
You’re connected!
Zapier seamlessly connects Freshservice and Slack, automating your workflow.
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Frequently Asked Questions about Freshservice + Slack integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and Slack
How do I set up the integration between Freshservice and Slack?
To set up the integration, use our platform to authenticate both your Freshservice and Slack accounts. Once authenticated, you can begin creating triggers in Freshservice that will send updates directly to specific Slack channels based on your defined criteria.
Which triggers can we use in Freshservice for the Slack integration?
The most common triggers include changes in ticket status, new tickets creation, ticket assignments, and updates to existing tickets. These triggers will prompt a notification to be sent to the connected Slack channel.
Can we receive notifications for all types of tickets in Slack?
Yes, you can configure the integration to send notifications for specific types of tickets or all tickets, based on your needs. This ensures only relevant updates are communicated within your Slack workspace.
Is it possible to customize what information is sent from Freshservice to Slack?
Absolutely! You can choose what details are included in the notifications that are sent to Slack, such as ticket ID, requester info, subject lines, and priority levels. Customize these settings during the setup process or modify them anytime through your integrated settings page on our platform.
Does the integration support bidirectional communication between Freshservice and Slack?
While notifications and alerts from Freshservice can be sent directly to Slack, responding or performing actions back in Freshservice via Slack may require additional configuration or other integrations that we support for enhanced bidirectional functionality.
How are privacy and data security handled when integrating Freshservice with Slack?
We prioritize data security by using secure authentication methods (such as OAuth) and adhering to best practices for data encryption during transmission. Additionally, control which data elements are shared between platforms through customizable settings.
What happens if there is an issue with the integration not sending alerts as expected?
First, check that both services are properly authenticated on our platform and review trigger conditions set in Freshservice. If issues persist, consult our support center for troubleshooting guides or contact us directly for assistance.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket NoRequired
- Approval TypeRequired
- ApproverRequired
ActionWrite
