Connect Freshservice and monday.com to unlock the power of automation
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Set up your first integration
Quickly connect Freshservice to monday.com with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Freshservice with monday.com - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshservice.
Add your action
An action happens after the trigger—such as "Archive Board" in monday.com.
You’re connected!
Zapier seamlessly connects Freshservice and monday.com, automating your workflow.
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Frequently Asked Questions about Freshservice + monday.com integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshservice and monday.com
How does the integration between Freshservice and monday.com work?
The integration between Freshservice and monday.com allows users to automate workflows by creating triggers and actions. For example, when a new ticket is created in Freshservice, a corresponding task can be automatically created in monday.com, keeping teams aligned without manual intervention.
What are the main triggers available with the Freshservice and monday.com integration?
The main triggers include events such as a new ticket creation or an update to an existing ticket in Freshservice. These triggers can initiate automated actions in monday.com like creating tasks, updating project items, or aligning timelines instantly.
Can I customize actions within monday.com when a trigger occurs in Freshservice?
Yes, you can customize specific actions within monday.com based on your workflow needs. For instance, you can set up the integration to add comments, adjust deadlines, or change the status of items whenever certain triggers from Freshservice occur.
Are there pre-built templates for integrating Freshservice with monday.com?
We offer pre-built templates to help streamline the integration process between Freshservice and monday.com. These templates can be easily customized to suit unique business requirements and ensure a seamless workflow.
Do I need technical skills to set up the integration between Freshservice and monday.com?
No technical skills are needed to set up the integration. Our platform is user-friendly with an intuitive interface that guides you through selecting triggers from Freshservice and setting corresponding actions in monday.com.
Is it possible to sync data bi-directionally between Freshservice and monday.com?
Currently, data syncing through our platform primarily operates unidirectionally from Freshservice to monday.com. This means that while changes in tickets trigger updates on projects or tasks in mondays.com, reverse syncing is not fully supported yet.
What happens if changes are made on both platforms simultaneously?
When simultaneous changes occur on both platforms, our system processes operations based on the predefined rules set during your integration setup. It's essential to configure these rules correctly for desired results, ensuring updates are synchronized effectively without conflicts.
Practical ways you can use Freshservice and monday.com
Log Freshservice ticket notes in monday.com.
When a note is added to a Freshservice ticket, Zapier creates a matching update in monday.com. This ensures that every customer interaction is logged in your project management tool, keeping teams informed and improving collaboration on cases.
Customer Support Ops
Sync Freshservice tickets with monday.com projects.
When a new ticket is created in Freshservice, Zapier automatically creates a corresponding item on a monday.com board. This keeps IT teams updated on ticket progress while linking tasks with relevant ongoing projects, improving ticket resolution time.
ITTrack new Freshservice users as leads in monday.com.
When a new user is created in Freshservice, Zapier adds them as an item on a monday.com board used for managing leads. This keeps the marketing team up to date while enabling streamlined lead tracking and segmentation.
Marketing & Marketing OpsSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItTriggerInstant - Updated Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- First NameRequired
- Last Name
- Job Title
- Primary EmailRequired
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
ActionWrite
- New User
Triggers when a new User is created.
Try ItTriggerInstant - Update User
Triggers when a user is updated.
Try ItTriggerInstant - SubjectRequired
- DescriptionRequired
- Ticket StatusRequired
- Type
- EmailRequired
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
ActionWrite- Ticket NoRequired
- Approval TypeRequired
- ApproverRequired
ActionWrite
