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Freshservice + Google Sheets

Add new Freshservice tickets to Google Sheets as spreadsheet rows

Effortlessly organize and track new Freshservice tickets with this seamless workflow. When a new ticket is created in Freshservice, a row will be added to your specified Google Sheets spreadsheet, making it easy to keep track of support requests and analyze trends. Streamline your customer support process and improve response times with this efficient automation.

Effortlessly organize and track new Freshservice tickets with this seamless workflow. When a new ticket is created in Freshservice, a row will be added to your specified Google Sheets spreadsheet, making it easy to keep track of support requests and analyze trends. Streamline your customer support process and improve response times with this efficient automation.

  1. When this happens...
    FreshserviceFreshservice
    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    TriggerInstant
  2. automatically do this!
    Google SheetsGoogle Sheets
    Create Spreadsheet Row

    Create a new row in a specific spreadsheet.

    ActionWrite
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Supported triggers and actions

  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • First NameRequired

    • Last Name

    • Job Title

    • Primary EmailRequired

    • Mobile Phone Number

    • Work Phone Number

    • Address

    • Background Information

    Action
    Write
    • SubjectRequired

    • DescriptionRequired

    • Ticket StatusRequired

    • Type

    • EmailRequired

    • CC Emails

    • Category

    • Priority

    • Urgency

    • Impact

    • Department

    • Group

    • Source

    Action
    Write
    • Ticket

    • Approval TypeRequired

    • ApproverRequired

    Action
    Write
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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

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Triggers & Actions